Product Support Specialist (QA) (offline)

If you have experience in QA and providing customer service, speak English fluently, have a technical background, then you are the one we’re looking for!

Webxloo is an international company with R&D offices in Ukraine, specializing in the development of IT products for the automotive selling industry.

Currently, we are looking for Technical Support Specialists to work with our Auction Management System — fully integrated cloud-based suite of modules engineered to overcome auto auction challenges in supporting their dealer clients.

We expect our perfect candidates to have upper-intermediate English (both spoken and written), good communication and follow-up skills to be successful in supporting our customers.

Responsibilities
- Analysis and clarification of requirements
Writing and maintaining test documentation (bug reports, test cases, checklists).
- Installation and configuration of software, training clients to work with it.
- Receiving and managing requests from customers (calls / emails / chat).
- Researching and resolving complaints to ensure customers' retention and satisfaction
- Providing troubleshooting assistance for customers' orders, account statuses and relevant problems
- Have thorough understanding of the company, activities, services and be able to answer the questions raised by a customer
- Answer all incoming calls in a professional and timely manner
- Keep a consistently positive, professional and cooperative tone with customers.

Experience and skills needed
- 0.5 - 1 year of commercial experience in Quality Assurance with experience in a variety of product testing.
- Experience in software testing or understanding basic concepts of software testing
- Knowledge of HTML/CSS
- Advanced PC user, experience in creating / editing websites
- Must be fluent in comprehension, reading and writing English. Other languages are the benefit
- Proven telephone customer service experience in a call center environment
- Ability to work from 09:30 am to 18:30 am in one of our offices (during the training period from 09:00 am to 18:00 am)
- Excellent follow-up skills
- Professional phone etiquette, good phone and communication skills
- Ability to work effectively with minimal supervision
- Result-oriented mindset.

We offer
- Full-time job (Monday through Friday, working hours from 09:30 to 18:30) in DP office
- Highly competitive salary, regular salary review
- Perspective to become product manager or country manager
- Continuous practice communicating with native English speakers
- Advantages of working at home

Are you interested? Any questions? If yes, contact us.

About WEBXLOO LLC

WEBXLOO offers a complete results-oriented web strategy, catering to every aspect of your online business. We deliver integrated solutions that help companies grow, manage change and improve profitability. Our large team of professionals, streamlined processes and proprietary tools set us apart from other companies. Webxloo's services, teams, efforts, dedication and customer-oriented approach make us a favorite choice among our clients. We are dedicated 24/7, all year round, to provide you with the best service available.

Company website:
https://webxloo.com/