Customer Success Associate (offline)

Requirements:
— Strong Upper-Intermediate written and conversational English;
— Business and sales-oriented mind;
— Awareness of customer context and a keen ability to empathize with their needs;
— Passionate about technology and innovation with advanced computer skills;
— A strategic mindset to understand the client’s needs before, during, and after deployment;
— Ability to leverage resources within the company to get the right answers and achieve resolution through personal leadership;
— Self-driven and result-oriented specialist;
— Exceptional attention to details and analytic skills;
— Promising data presentation skills;
— Passion for developing a career in a startup environment, working in a global multi-cultural organization.

Responsibilities:
— Manage the processes in Jira, creation of documents in Confluence;
— Organize and assist with renewals opportunities;
— Prepare presentations and reports;
— Become a trusted advisor to our customers and help manage every aspect of the post-sales relationship;
— Manage a portfolio of hundreds of customers with diverse needs, requirements, and levels of technological sophistication;
— Generate upsell opportunities to drive expansion revenue;
— Proactively monitor customer activity and provide insights to clients to improve outcomes;
— Be the customer’s voice internally and provide feedback on how we can better serve their needs.

We offer:
— Flexible hours + remote work days;
— Working directly with the customer;
— A cozy office in the city center;
— An excellent compensation package.