Technical Support Engineer (FinTech / Trading Platform)

We build TraderEvolution, a trading platform used by brokers worldwide. You’ll work on a live product where your fixes directly affect real trading, and you’ll learn how it works from the inside, from the UI down to servers and databases.

What you’ll do:

• Investigate client issues (bugs, configuration, network, business logic) received via tickets and email
• As you gain experience, join calls with clients to troubleshoot issues and discuss their needs
• Set up and configure the platform for new and existing clients via the BackOffice admin panel (trading instruments, accounts, permissions, fees, margin rules)
• Monitor client environments and react to alerts
• Write clear bug reports and pass client feature requests to the product team
• Suggest your own ideas for improving the product and infrastructure. We listen, and good ideas get implemented

Must have:

• English B1+ (written communication with clients from day one, calls later)
• Confident Windows user, basic Linux (SSH)
• Basic SQL (SELECT, JOIN, filtering)
• Understanding of how web apps and APIs work (HTTP, REST)

Nice to have:

• Knowledge of any programming or scripting language
• Hands-on experience with APIs (e.g. testing requests in Postman, reading API docs)
• Basic networking (DNS, ports, firewalls, ping/traceroute)
• Experience with monitoring tools (Grafana, Prometheus, Zabbix or similar)
• Interest in trading and financial markets (stocks, futures, options, forex)

Schedule:

Mostly day shifts, with occasional night shifts compensated with a bonus and extra days off.

Growth path:

You’ll start with simple client requests and gradually take on more complex cases. Within 6–12 months you’ll be investigating production incidents end to end: digging into logs, databases, APIs and server infrastructure, and working directly with developers on fixes. The long-term goal is to become a senior engineer and product expert whom the team relies on for the hardest technical cases. From there, DevOps or management roles are also open if you want them.

Salary review every 6 months.