Customer success manager

About GeneraSpace product

It’s is an AI-powered technology company transforming visual content production for the fashion and e-commerce industries. The company helps fashion brands, retailers, and marketplaces create high-quality product visuals using AI, making content production faster, more scalable, and cost-efficient. By combining AI technology with fashion industry expertise, this product enables businesses to streamline their visual content workflows, optimize production processes, and scale their digital presence.

We are looking for a proactive Customer Success Manager to take ownership of our existing B2B client portfolio, build structured customer success processes, and drive long-term client retention and growth.

You will work with enterprise brands, agencies, and creative teams, helping them adopt our AI-powered platform, optimize workflows, and get maximum value from the product.
 

Responsibilities

• Manage and develop relationships with enterprise and mid-market clients.
• Lead client onboarding, product training, and workflow implementation.
• Monitor account health, user activity, credit consumption, and license renewals.
• Build and automate Customer Success processes, dashboards, and CRM workflows.
• Identify upsell, cross-sell, and renewal opportunities within existing accounts.
• Coordinate with technical teams to troubleshoot issues and ensure timely resolution.

• Proactively engage clients to improve product adoption, retention, and revenue growth.

   

Requirements

• 3+ years of experience in Customer Success, Account Management, or Implementation within B2B SaaS.
• Proven experience managing enterprise accounts with multiple teams and users.
• Strong understanding of customer retention, renewals, and upselling.
• Experience building CS processes and automations using tools like HubSpot, Salesforce, Intercom, Airtable, Zapier, or similar.
• Strong technical aptitude and ability to understand product workflows, APIs, and integrations.
• Excellent English (C1–C2), both written and spoken.

• Proactive mindset, strong ownership, and excellent communication skills.

   

Will Be a Plus

• Experience in AI, creative tech, e-commerce, or fashion tech.
• Background working with creative teams, agencies, or production studios.

• Additional European languages.

   

What We Offer

• Fully remote B2B cooperation.
• Monthly compensation of $1,500–2,000.
• Opportunity to build Customer Success processes from the ground up.
• Direct collaboration with the COO, CEO, and technical team.
• Potential to grow into a Head of Customer Success role.

Working Hours: Availability during UK/CET business hours is required. Some client visits and industry events may be involved.

Our offer:

• A creative and open-minded team who is result-focused.
• Remote work.

• 24 working days of paid vacation per year, 12 paid sick leave.

   

Ready to Join Us?

If you’re excited about building something meaningful, working with innovative AI technology, and making an impact in a fast-growing international company, we’d love to hear from you!

Send us your CV and let’s explore how we can grow together.