Technical Support Engineer (Tier 2)

We are looking for a Tier 2 Technical Support Engineer to join a global leader in Network Security Policy Orchestration. You will troubleshoot complex network security issues, support customer deployments across EMEA, and manage end-to-end technical communications.

Full time, Remote 

Responsibilities:
 

• Provide technical support to worldwide customers and partners using all methods of communication.
• Troubleshoot to full resolution of issues within the Tufin suite and OS
• Maintain individual ticket queue and responsible for all communication with customer, including being the liaison between customer and internal resources.
• Support the implementation and integration of Tufin products within customers’ infrastructure
• Help to document best practices in maintaining Tufin solutions
• Develop a deep understanding of the customers’ technical environment
• Support the EMEA region

Requirements

• 3+ years implementation/operations experience of network/security systems OR experience of Linux servers
• Previous customer/end user facing experience as a technical lead
• Strong understanding of networks, protocols and internet technologies (Routing, NAT, Advanced TCP/IP etc.)
• Excellent interpersonal, verbal & written communication, critical thinking & analytical skills
• Experience in firewall administration/configuration (Check Point, Palo Alto Networks, Cisco, Juniper, Fortinet, etc.)
• Perl, Python, BASH skills are a plus
• Loyal, reliable, devoted & conscientious
• Highly responsible and accountable
• Experience working with K8S and complimentary services
• C1 German speaker - advantage