Application Development Management

We are looking for Application Development Management. 

Details:
Start: ASAP

Volume: 100%

Location: 100% Remote

Key responsibilities:

• Primary Focus: service architecture transition, defect containment, and operational standard enforcement across Salesforce platforms.
• consults in regards to technical backlogs for operational readiness, system stability, technical debt reduction, and non-functional requirements (NFRs).
• Translate operational and support requirements into granular, actionable User Stories with strict Definition of Done (DoD) criteria for TechM development teams.
• Planning, backlog refinement, and sprint retrospectives to check operational priorities are integrated into core stream delivery.
• Establish and execute formal Run Acceptance Criteria for all Salesforce features, so that comprehensive operational documentation are delivered.
• Check early-care hypercare periods following major release so that smooth handovers to IT Service Management and Application Support teams.
• Consult in regards to inter-system interface health across Salesforce, CIM, Camel, and ServiceNow OMT to maintain end-to-end process resilience.
• Priority 1/2 defect triage during testing cycles and hypercare phases; consult on SI partner TechM for root-cause resolution.
• Maintain complete synchronization between project backlogs (in Jira) and ServiceNow PPM, tracking transition risks and mitigation strategies in real-time.

• Consult enterprise architects to prevent unapproved platform customizations and maintain maintainable Salesforce technical standards.

   

Skills:

• Experience as a Product Owner or Application Lead in enterprise-grade Salesforce environments (SF Service Cloud required, SF Marketing Cloud and SF Sales Cloud preferred).
• Specialized expertise in operational transition, IT Service Management (ITSM), and DevOps practices within complex Telecom BSS/OSS environments.
• Practical understanding of enterprise integration patterns (REST/SOAP, Message Queues via Camel, CIM data models, and ServiceNow OMT workflows).
• Direct experience working within outsourced SI delivery models (Tech Mahindra VA framework) under 3-week agile sprint rhythms.
• Certified Salesforce Product Owner / Salesforce Certified Service Cloud Consultant.
• ITIL v3/v4 Foundation or Intermediate Certification.
• Hands-on proficiency in ServiceNow ITSM, and Jira.