Helpdesk Engineer
Manoris is a team of professionals helping companies around the world implement innovative digital solutions. We develop end-to-end IT solutions tailored to our clients’ unique business needs, including financial institutions, startups, e-commerce platforms, and companies across various industries, with a strong focus on security, compliance, scalability, and user experience.
Our solutions help businesses improve efficiency and gain a competitive advantage. At Manoris, we focus on the metrics that matter to every merchant: approval rates, uptime, and payment conversion.
Our team consists of 50+ professionals, including a CTO, Engineering Manager, Team Leads, Tech Leads, Backend and Frontend Engineers, QA Engineers, DevOps Engineers, Product Owners, Project Managers, UI/UX Designers, and a Technical Writer.
The main goal of the team is to collect financial data, process it, and build the logic and systems needed to work with it.
We’re looking for a Helpdesk Engineer to join our team and help us ensure smooth day-to-day IT operations, provide reliable technical support to employees, and maintain corporate devices, accounts, access, and domain-related infrastructure.
Key responsibilities:
🔹 Handle L1/L2 user support requests and resolve issues related to corporate devices, software, network connectivity, and internal services.
🔹 Administer corporate accounts, permissions, and access rights, and support onboarding/offboarding processes.
🔹 Prepare, configure, and maintain corporate hardware and workstations.
🔹 Work with Jira Service Management, maintain internal IT documentation, and collaborate with other teams on complex incidents.
🔹 Manage corporate domains, including registration, renewal, transfer, DNS configuration, verification, and communication with registrars and external providers.
🔹 Maintain centralized domain records, monitor expiration dates, and prepare registration and renewal information for the Finance team.
Our ideal candidate has:
🔸 2+ years of hands-on experience in IT Support, Helpdesk, or System Administration.
🔸 Strong knowledge of macOS, Windows, and common corporate IT services.
🔸 Hands-on experience administering Google Workspace or Microsoft 365.
🔸 Solid understanding of TCP/IP, DNS, DHCP, VPN, Wi-Fi, domain management, and DNS records.
🔸 Experience with corporate ticketing systems and a good understanding of access management and information security principles.
🔸 English level B1 or higher.
Nice to have:
🔹 Experience with Jamf Pro, Jamf Protect, Jamf Connect, or Apple Business Manager.
🔹 Knowledge of Cloudflare DNS, Google Cloud DNS, SPF, DKIM, DMARC, and DNSSEC.
🔹 Experience with Snipe-IT, Confluence, or Ubiquiti UniFi.
🔹 Automation skills using Bash, PowerShell, Python, or n8n.
We create an environment where our specialists can work comfortably, achieve their goals, and enjoy what they do:
🔸 24 days of paid vacation.
🔸 Full support for your Ukrainian private entrepreneur (FOP) setup and accounting, including tax payments.
🔸 Corporate meal allowance.
🔸 Parking reimbursement.
🔸 Smartass fitness training sessions.
🔸 Corporate parties, team-building events, and stylish company merch.
🔸 Social benefits allowance.
🔸 Corporate football.
Benefits Café:
🔹 English language course reimbursement.
🔹 Sports and fitness reimbursement.
🔹 Training and conference reimbursement.
🔹 Premium medical insurance.
If you’re looking for a place where you can grow professionally, contribute to the development of a progressive product, and become part of a strong and ambitious team, send us your CV 🙌🏼