Lead / Head of VIP

We're looking for an experienced VIP Lead / Head of VIP to develop and manage our VIP segment, drive player retention, and maximize customer lifetime value.
 

Responsibilities

• Develop and implement the VIP strategy, including player acquisition, retention, and reactivation.
• Build, manage, and optimize VIP loyalty programs and personalized offers.
• Lead and develop the VIP management team, set KPIs, and monitor performance.
• Analyze VIP player behavior and key metrics (NGR, GGR, LTV, ARPU, retention, churn).
• Identify opportunities to increase VIP engagement, deposits, and profitability.
• Collaborate with CRM, Marketing, Product, and Analytics teams to improve the VIP experience.

Requirements

• 3+ years of experience in iGaming / Gambling, preferably in VIP management or retention.
• Experience leading a VIP team or managing VIP operations.
• Strong understanding of VIP player lifecycle, segmentation, and retention strategies.
• Experience working with international markets, preferably Africa, MENA, CIS, or Asia.
• Analytical mindset and ability to make data-driven decisions.
• English — B2+ or higher (mandatory).

What We Offer

• Competitive salary based on experience.
• Performance-based bonuses.
• Fully remote work.
• Opportunity to build and develop the VIP direction within an international iGaming project.