Project Manager (Implementation and Delivery)

INPUT SOFT builds a cloud-native management platform for airports, airlines and ground handlers. Our Resource Management (RMS) and Data Management (DMS) suites help operators plan staff, equipment and turnarounds and turn operational data into decisions.

The role

You will own the implementation of INPUT SOFT at our customers, from contract signature to go-live and stable operations. You are the main point of contact for the client and the bridge between their operations teams and our developers.

Position

Project Manager, Implementation & Delivery

Employment - Full-time

Location - Europe or Ukraine (must be legally able to travel abroad); remote / hybrid

Travel - Trips to client sites: airports, airline and ground handling hubs

What you will do

Implementation delivery

• Plan and run end-to-end implementations: kickoff, requirements, configuration, data migration, integrations, testing (UAT), training, go-live and hypercare.
• Build and maintain the project plan, milestones, budget and resource allocation for each client.
• Manage scope and change requests, keeping delivery on time and within the agreed commercial terms.
• Identify risks and dependencies early and drive mitigation with the client and internal teams.

Client management

• Act as the main day-to-day contact for client stakeholders, from operations managers to senior management.
• Run workshops to understand the client's operational processes and translate them into clear requirements.
• Lead status meetings and steering committees, and report progress, risks and decisions transparently.
• Ensure a smooth handover to Customer Support and look for expansion opportunities together with Sales.

Work with the technical team

• Turn client requirements into well-structured user stories and specifications for R&D and QA.
• Coordinate configuration, integration (APIs, AODB, HR and rostering systems) and cloud deployment work with the CTO and engineers.
• Prioritise client requests against the product roadmap together with the CTO.
• Bring client feedback back into the product to improve future implementations.

Process and documentation

• Develop and improve our standard implementation methodology, templates and playbooks.
• Maintain project documentation in line with our security and quality requirements.

Must have

• 3+ years as a Project Manager, Implementation Manager or Delivery Manager in B2B SaaS or enterprise software.
• Proven track record of leading at least 2 to 3 end-to-end software implementations for enterprise clients, from kickoff to go-live.
• Fluent English (B2 or higher), written and spoken, including running workshops and steering committees.
• Solid understanding of the software development lifecycle and hands-on experience with Agile (Scrum, Kanban) and hybrid delivery.
• Ability to understand technical topics (APIs, integrations, data migration, cloud deployment) and discuss them confidently with engineers.
• Strong skills in scope, change, risk and budget management.
• Confident stakeholder management with senior client representatives, including handling escalations.
• Knowledge of project management tools and strong Excel skills.
• Highly organised, proactive and comfortable in a fast-moving startup environment with a lot of ownership.
• Willingness to travel to client sites.

Nice to have

• Aviation, airport, ground handling or logistics background; aviation IT 
• Certification: PMP, PMI-ACP, CAPM, PRINCE2, or Scrum certifications (PSM, CSM).
• Additional languages: Spanish, Portuguese, French, Arabic to work with clients in Latin America, Europe, the Middle East and Africa.
• Experience implementing systems in 24/7 operational environments where downtime is not an option.
• Experience with cloud platforms (AWS, Azure) and with security or compliance frameworks such as ISO 27001.

• Basic SQL or data analysis skills for data migration and validation.

   

We offer

• A key role in a fast-growing aviation SaaS company with international clients and on-site work at major hubs.
• A small senior team, short decision paths and direct work with the founders.
• Flexible remote / hybrid work, paid business trips, support for professional growth.

How to apply

Fill in the short questionnaire (5 minutes) and attach your CV. Applications without the questionnaire will not be reviewed.

Hiring process: 

1. Intro call (30 min)
2. Meeting with the CTO and the technical team
3. Final conversation with the CEO and COO, then offer