IT Helpdesk Specialist
We are the creators of a new fintech era!
Our mission is to revolutionize the world by making blockchain technology accessible to everyone in everyday life. WhiteBIT is a global team of more than 1,500 professionals united by a shared vision of shaping the future.
We are building our own blockchain ecosystem to ensure maximum transparency and security for over 8 million users worldwide. Our cutting-edge solutions, rapid adaptation to market challenges, and technological excellence set us apart from traditional companies.
Our official partners include Juventus, FC Barcelona, Lifecell, FACEIT, and VISA.
Join us as an IT Helpdesk Specialist!
Requirements
Experience: 2+ years of experience in IT Helpdesk, IT Support, or IT Systems Administration, with practical exposure to networking.
L1 IT Support: Hands-on experience providing first-line technical support, troubleshooting hardware, software, connectivity, and user access issues.
Networking Equipment: Experience configuring and administering Juniper, Fortinet, and Cisco equipment (routers, switches, firewalls, and wireless APs).
Network Security & Protocols: Understanding of Fortinet NGFW, VPNs (IPsec/SSL), BGP/OSPF, VLAN segmentation, and basic network troubleshooting.
AAA & 802.1X: Familiarity with RADIUS (FreeRADIUS, Cisco ISE, or FortiAuthenticator) and 802.1X network access control.
IT Services & SaaS: Experience supporting and administering corporate SaaS environments, including Google Workspace, Atlassian Suite, Slack, and SSO/IdP solutions.
Scripting & Automation: Basic scripting skills (Bash, Python, or PowerShell) and familiarity with APIs / Webhooks for workflow automation (Jira, Slack, CRM integrations).
Nice-to-Have:
Vendor certifications such as CCNA/CCNP, JNCIA, or Fortinet NSE 4/5.
Responsibilities
L1 IT Support: Provide first-line technical support to employees, troubleshooting hardware, software, network connectivity, and access-related issues.
Ticket Management: Handle incoming IT requests, prioritize incidents, track resolutions, and escalate complex issues to L2/L3 support when necessary.
User Access & SaaS Administration: Manage user accounts, access permissions, onboarding/offboarding requests, and basic troubleshooting across Google Workspace, Atlassian Suite, Slack, and SSO/IdP.
Network Support: Assist in configuring, maintaining, and troubleshooting Juniper, Fortinet, and Cisco network equipment (routers, switches, wireless APs, and firewalls).
Network Security & Access Control: Support VPN connectivity (IPsec/SSL), VLAN configurations, and network authentication systems (RADIUS, 802.1X).
IT Operations & Monitoring: Monitor network and IT service health using tools such as Zabbix, Syslog, and SNMP, identifying and escalating potential issues.
Workflow Automation: Support the development and maintenance of automation scripts (Bash, Python, or PowerShell) and API integrations between internal services.
Incident Management & SLAs: Ensure timely resolution of L1 incidents, maintain service quality, and escalate complex network or infrastructure issues in line with established SLAs.
Documentation: Maintain IT support documentation, troubleshooting guides, and internal knowledge-base articles.
Working terms
Immerse yourself in Crypto & Web3:
- Master cutting-edge technologies and become an expert in the most innovative industry.
Work with the Fintech of the Future:
- Develop your skills in digital finance and shape the global market.
Take Your Professionalism to the Next Level:
- Gain unique experience and be part of global transformations.
Drive Innovations:
- Influence the industry and contribute to groundbreaking solutions.
Join a Strong Team:
- Collaborate with top experts worldwide and grow alongside the best.
Work-Life Balance & Well-being:
- Modern equipment.
- Comfortable working conditions, and an inspiring environment to help you thrive.
- 22 business days of paid leave.
- Additional days off for national holidays.
- Health insurance.