Customer Support Specialist (German B2)

German, fast-growing e-commerce brand specializing in high-quality basics, including socks, underwear, and apparel. Known for its innovative approach and meticulous attention to detail, the company has established a strong presence in the fashion market and continues to expand its international reach. The company values creativity, agility, and a modern mindset, making it an exciting place to grow professionally.

Requirements:

➖Customer-oriented approach

➖Previous experience in customer support is an advantage

➖Analytical and strong problem-solving skills, with attention to detail

➖Ability to multitask, handle pressure effectively, and adapt to flexible schedules

➖Readiness for constant changes and innovation

Responsibilities:

-Respond to customer inquiries via ticketing system and chats in a timely, professional, and empathetic manner

-Investigate and resolve issues related to orders, returns, product information, or account-related questions

-Collaborate with internal teams (logistics, warehouse, product, etc.) to find solutions and ensure smooth customer experiences

-Follow internal guidelines and workflows to ensure consistency and accuracy in responses

-Identify recurring customer issues and report them to the relevant teams to help improve our processes and customer experience

Would be a plus:

- Experience in E-commerce

Working terms:

➖Start with standard working hours: 10 AM - 7 PM for the first month during training and onboarding.

➖Switch to a flexible schedule once performance metrics are consistently met.

➖Mandatory coverage of one Saturday and one Sunday per month, with a flexible day off on weekdays

➖ Overtime (a few hours a week) might be needed during sales events (paid with a bonus)