Head of Billing / Payments

Industry: iGaming
Work format: On-site / Hybrid / Remote
Office locations: Warsaw, Cyprus

About the Company

We are an international business group operating across iGaming, Fintech, E-commerce, Antifraud, and Customer Support. With over 5,000 specialists worldwide, we continue to expand our operations and scale our businesses.

About the Role

We are looking for a Head of Billing / Payments to lead the payments function at the business group level, driving its strategic development, operational efficiency, and automation.

You will oversee a team of 80+ specialists across PSP Management, Monitoring, Business Analysis, Liquidity, and Key Account Management. The role involves direct collaboration with the Group CEO and offers significant influence over key business and financial performance metrics.

Key Responsibilities

• Develop and execute the Billing / Payments strategy across international markets.
• Manage PSP relationships, including provider selection, partnership development, integration planning, and implementation oversight.
• Audit existing teams and processes, identify bottlenecks, and implement systematic improvements.
• Drive the automation of payment processes, monitoring, reporting, and operational controls.
• Establish KPI frameworks and monitor conversion rates, payment method availability, transaction errors, and liquidity.
• Optimize payment flows and enhance the overall user experience.
• Lead a team of 80+ specialists, develop team leaders, and establish effective delegation and management structures.
• Collaborate with the Group CEO, Product and Technical teams, and external payment providers.
• Oversee the financial performance of the function and take ownership of its P&L.

Requirements

• Proven experience managing teams of 10–20+ specialists, preferably within large-scale organizations.
• Hands-on experience in payments, billing, financial operations, or related fields.
• Experience auditing and optimizing business processes and automating operations.
• Strong understanding of financial performance indicators, payment metrics, and performance evaluation principles.
• Experience working with technical teams and managing integrations.
• Strong leadership, strategic thinking, and analytical skills.
• English proficiency at B2–C1 level.

Nice to have:

• Experience in iGaming or betting.
• Experience managing PSPs across international markets.
• Understanding of high-risk payments, APMs, P2P payments, payment routing, and cascading strategies.

What We Offer

• Leadership of a key business function with a team of 80+ specialists.
• Direct collaboration with the Group CEO and the opportunity to influence strategic business decisions.
• Minimal bureaucracy and the autonomy to transform and optimize processes.
• Large-scale projects focused on automation and operational efficiency.
• An international working environment and exposure to complex payment markets.
• Competitive compensation, discussed individually based on experience and expectations.
• Flexible cooperation options: B2B or official employment, depending on the country of residence.

Work format: On-site or hybrid work in Warsaw or Cyprus is preferred. Remote work is also possible for candidates willing to travel and attend meetings and industry conferences when required.

Recruitment Process

1. HR Interview.
2. Technical Interview with the Group CEO.
3. Background Check and Polygraph Test.