Technical Support Engineer (German)

We are seeking a proactive, enthusiastic, and passionate Technical Support Engineer to work as part of a dedicated team to support client customers with their challenges.

Responsibilities

• Provide End-User support, expertise, and technical knowledge to customers 
• Answer queries and resolve issues with software applications, and escalate or close tickets as necessary
• Maintain contact with our customers to keep them up to date on the current status of their open tickets
• Document and log bugs and enhancement requests
• Provide changes to managed products within company processes
• Collaborate and share your know-how, expertise, and experience with our Development, Product, Professional Services, and Customer Success teams to play a key role in the continuous improvement of our products

Required Skills and Experience

• Experience in a customer-facing role, working in a support capacity, as a consultant, or in a web design agency environment where you worked with clients
• Strong written and verbal communication skills in both German and English
• Strong understanding and working knowledge of Java
• General understanding of common data formats such as XML and JSON
• General understanding of other website-related technologies, including web servers/hosting, internet protocols and other standards (e.g. HTML, TLS, DNS, CDN etc.)
• Working knowledge of certificates, both client-side and server-side

• Working knowledge of client-side scripting and stylesheets (e.g. JavaScript, jQuery, CSS)

   

Nice to Have

• Linux, Apache, and Tomcat setup / confihure experience
• General understanding of databases and SQL

We Offer

• Full-time remote position
• Long-term project
• Friendly and professional international team