Operations Manager (Middle)

We’re excited to invite Operations Manager to join our team. If you’re ready for new challenges in a dynamic and fast-paced environment, this could be the perfect role for you.

Perfect for someone who is detail-oriented, dependable, and thrives in a fast-paced operational role.

Operations · Excel · Attention to Detail · Communication · Ownership · Shift Work


What you'll do:
Operational Performance & Metrics  

• Monitor conversion rate and processing time across merchants; track metrics in Tableau.  
• Ensure SLA compliance for speed and quality; control transfers and reconciliations.  
• Adjust routing, prioritization, and limits based on performance trends.  
• Identify bottlenecks and drive continuous improvement initiatives.

Risk & Compliance  

• Ensure adherence to risk policies and operational procedures.  
• Escalate suspicious cases to Risk/Compliance and support fraud prevention.  
• Perform quality checks in sensitive workflows.

Automation & Optimization  

• Lead automation of operational processes and create Jira requirements for Tech.  
• Analyze and improve bank parser and account allocation logic.  
• Participate in testing of new tools and releases.

Cross-Functional Collaboration  

• Support: resolve escalations, investigate complex transactions, align on flows.  
• Finance: assist with reconciliations and discrepancies.  
• Tech: prioritize Jira tasks, support incident resolution.  
• Analytics: define dashboards and use insights to improve key performance metrics.
• Bizdev and Accounts: Sync about capacity and solutions needs

Business & Incident Management  

• Support launches of new GEOs; report to management.  
• Coordinate actions during incidents, conduct post-mortems, ensure continuity.

Your expertise:
 

• Strong ownership, attention to detail, and organizational skills;
• Hardworking with a readiness to assist when needed;
• Ability to learn quickly and adapt to changing environments;
• Excellent written and verbal communication skills;
• Proficiency in Excel;
• Willingness to work in evening shift: 12:00- 21:00;
• Willingness to work in Office (Warsaw);
• English from B1.

It would be great if you also have:
 

• Previous experience working with financial systems;
• Familiarity with handling large volumes of data;
• Previous experience in customer support/operations specialist or similar position.

Life at Emergine:
Stay Supported

• 100% paid sick leave
• 21 working days of paid vacation
• Medical support for office and remote employees
• Benefits Cafeteria including sports, gym, healthcare, dental care, psychological support, wellness and learning.

Work Without Borders

• International team
• Global collaboration
• Flexible work models depending on the role
• Remote, hybrid or office-based setup depending on the position

Grow Through Motion

• PDP and career development plans
• Regular feedback sessions
• Leadership opportunities
• Continuous professional development
• Knowledge-sharing sessions
• Management development initiatives

Create Real Impact

• Ownership from early stages
• International projects
• Complex and meaningful challenges
• Collaborative management
• Open communication
• Low bureaucracy
• Space for initiative and innovation

Hiring process:
HR Interview ·  Technical Interview ·  Final Interview· Reference check · Job Offer