Head of Retention/Conversion (FX/CFD)

About Us
We are a fast-growing and leading company in the AI Voice space for the iGaming industry. Our AI Voice & Messaging Player Activation Platform helps casino and betting operators turn registrations into deposits and reactivate inactive players — improving Reg→Dep conversion and player LTV at a scale human call centers can’t match. Our product is already used by 20+ brands across 8+ geographies. We are funded and building a team of top-tier talent.
 

Who We’re Looking For
We are looking for a Head of Retention & Conversion for our FX/CFD trading direction. You will own the full conversion and retention function: you build the processes, scripts, and multichannel funnels, lead the team, and drive results through data and testing.

About You
You come from FX/CFD and have led a conversion or retention desk. You know what makes a desk perform: you write scripts and messages that work for different lead segments, handle typical objections, and improve everything through A/B tests rather than guesswork. You have experience in iGaming and are interested in how AI voice and chat tools can lift conversion and retention.
 

What Awaits You
A high-intensity team where everyone is focused on results. No bureaucracy, no pointless rules, no slow teammates. Full ownership of the conversion and retention function with direct impact on revenue. Freedom to build processes, scripts, and funnels. Real room to grow as the department scales.
 

Responsibilities

• Lead the conversion and retention team: priorities, KPIs, performance, and development.
• Own the conversion and retention strategy for FX/CFD leads and clients across segments.
• Write and update call scripts and SMS / messenger texts for different lead segments, including responses to typical client objections.
• Build and optimize multichannel funnels: calls + SMS.
• Plan and run A/B tests, interpret the results, and roll out what works.
• Track and report conversion and retention metrics and make decisions based on the data.
• Explore and implement voice and chat AI bots for conversion and retention.
   

Requirements

• Experience in FX/CFD, including 1–2+ years leading a conversion or retention department (team lead, desk head, Head of).
• Experience writing call scripts and SMS / messenger texts for different lead segments, including objection handling.
• Experience building multichannel funnels (calls + SMS).
• Hands-on experience with A/B testing.
• Experience in iGaming.
   

Nice to Have

• Experience with voice or chat AI bots for conversion and retention.
   

What we offer

• Fully remote work format and flexible working hours.
• 24 days of paid vacation (sick leave, national, religious, and company holidays).
• A friendly communication culture and transparent processes.
• Dynamic work environment.
• Opportunities for professional development and career growth.
• No micromanagement — just trust, ownership, and freedom to experiment.