VIP Account Manager (Spanish)

Love building real relationships and know how to make high-value players feel truly special? An international iGaming product focused on the LATAM market is looking for a Spanish-speaking VIP Account Manager to take care of its most valued players.
 

What you'll do

• Build and maintain strong, long-term relationships with VIP players
• Act as the main point of contact for your assigned cohort of players
• Monitor player activity and engage proactively to increase retention and lifetime value (LTV)
• Identify player needs and offer tailored bonuses, promotions and experiences
• Execute and optimize VIP campaigns and promotions
• Track player behavior, segmentation and performance metrics
• Report on your cohort's results at weekly team meetings

What we're looking for

• 1–2+ years of experience in VIP Account Management, preferably in iGaming (experience as a VIP Account Manager in other industries will also be considered)
• Native or fluent Spanish, English - B2
• Experience with at least one CRM system (e.g., Zendesk, Voiso)
• Analytical mindset and the ability to interpret player data
• Strong communication, negotiation and relationship-building skills
• Ability to manage multiple accounts and prioritize effectively
• Understanding of Responsible Gambling principles

Nice to have

• Portuguese (a strong advantage)
• Experience working with LATAM markets

What we offer:

• 28 days of vacation
• Remote work — choose any corner of the world to “be with us”
• Support for your learning and professional development through external courses and educational activities (conferences, webinars, etc.)
• Employee referral program. The opportunity to directly influence business development and hiring strategy at a rapidly growing international company.

Hiring process: Recruiter interview → Interview with Hiring Manager → Job Offer.

💌 It takes 7 days to review your resume.
If you haven’t heard back from a recruiter, it means your experience doesn’t currently match the requirements for this role—we’d be happy to stay in touch about other job openings!