Business Analyst

Inforce is a Software Development Company that provides a full range of top-quality IT services. Our mission is to develop first-class applications and websites that help our clients achieve their business goals.
 

Why This Role Excites You

• Work on a complex product with real business impact.
• Be a key link between the client, designers, developers, and project management.
• Directly influence business logic, requirements, and product decisions.
   

Key Responsibilities

• Conduct interviews and workshops with stakeholders to identify and clarify business needs.
• Analyze and document business processes, rules, roles, permissions, statuses, and edge cases.
• Create user stories, use cases, user flows, and acceptance criteria.
• Build process diagrams using BPMN, flowcharts, and state diagrams.
• Create low-fidelity wireframes and work with Figma designs.
• Manage change requests and assess their impact on scope, timelines, and budget together with the PM.
• Clarify requirements and business logic for designers and developers throughout the development process.
• Validate implemented functionality against documented requirements and participate in acceptance testing.
   

What We're Looking For

• Experience as a Business Analyst in software development, preferably with B2B products such as ERP, CRM, LMS, or SaaS.
• Strong requirements analysis and documentation skills.
• Practical experience with user stories, use cases, and acceptance criteria.
• Experience with BPMN/UML, Miro or similar tools, Figma, and ClickUp.
• Understanding of web development basics: frontend/backend, APIs, roles and permissions, and basic data structures.
• Strong communication and stakeholder management skills.
• Ukrainian: fluent, both written and spoken.
• English: Intermediate (B1) or higher.
   

Nice to Have

• Experience in EdTech or LMS products.
• Experience with ERP/CRM systems.
• Understanding of multi-tenancy, roles, permissions, and feature configuration.
• Experience with UX analysis or Customer Journey Mapping.
   

Why Join Us

• Real impact on product decisions and business logic.
• Direct communication with the client, team, and management.
• Remote, office in Lviv, or hybrid format.
• Full-time or part-time cooperation.