AMAZON ACCOUNT MANAGER
eCommerce · Amazon USA · Fully Remote
A role for an experienced specialist who wants to manage a portfolio independently and take on more than just executing checklists — including PPC strategy, compliance, and contributing to the development of the function.
ABOUT THE COMPANY
We are a US-based eCommerce holding company with a portfolio of brands in baby, home & kitchen, and supplements. We operate in competitive Amazon niches and are building D2C infrastructure in parallel. We grow our portfolio without losing control over GP, ratings, and in-stock levels — through data, regular reporting, and clear areas of ownership. AI is part of our everyday work: PPC campaigns and daily statistics are already managed through AI agents, and this role involves direct participation in configuring them for account needs.
WHY THIS ROLE IS OPEN
Account Management is where decisions from R&D and Branding turn into sales. Our portfolio is growing fast: 15 SKUs in the active pipeline, and the launch pace is increasing. We need an experienced person who can take full ownership of a significant part of the portfolio without a mentoring period — and, as we grow, take part in building the Account Management function within the company.
ABOUT THE ROLE
Full management of part of the portfolio: listings, content, advertising, account health, inventory, unit economics. Independent decision-making within your area of responsibility, with escalation only for truly non-standard cases. The role involves not only execution but also proposing process improvements.
⚠ This role is not about launching a brand from scratch or product development — those areas belong to R&D. It's a fit if you have solid experience managing Amazon accounts and are ready to take full ownership of metrics without step-by-step supervision.
PERFORMANCE PROFILE
First 30 days — Onboarding and portfolio handover
- Study assigned SKUs, PPC campaigns, and account health history
- Conduct an independent portfolio audit: conversion, organic ranking, reviews, unit economics
- Establish working relationships with R&D, Creative/Brand, and the Performance team lead
60–90 days — Full autonomy
- Run the daily/weekly/monthly cycle without mentor supervision
- Manage PPC strategy for assigned SKUs (not just reading reports, but making decisions on budget and campaign structure)
- Own unit economics: margins, pricing, advertising budget allocation
- Participate in compliance support and resolving supplier issues
SUCCESS AFTER 6 MONTHS
- Account health — assigned SKUs consistently in the green zone for ODR, Late Shipment Rate, and Account Health Rating, with no missed escalations
- Autonomy — the full cycle runs without supervision; you set your own priorities and resolve non-standard situations
- PPC and unit economics — independent management of campaigns and budget with measurable results in TACOS/GP
- Process impact — at least 1–2 process improvements proposed and implemented in the department
- Growth — readiness to take on a larger portfolio, participate in hiring/mentoring junior specialists, or join new launches
RESPONSIBILITIES
Daily
- Full control of account email, account health, shipments, reviews, and VOC
- Managing FBA inventory and stock-out/overstock risks
- Running and optimizing PPC campaigns, including structure and budget
- Monitoring Orders and Payments for anomalies
Weekly
- Preparing sales and PPC performance reports for the Performance department
- Updating stock and purchasing forecasts
- Competitor analysis and recommendations for strategy adjustments
Monthly
- Full unit economics analysis and adjustment of pricing/advertising strategy
- Returns analysis to identify fixable root causes
- Planning for the next month: content, variations, advertising approach
Contributing to new launch ideas together with R&D
TOOLS
- Amazon Seller Central, Helium 10 — confident proficiency
- PPC tools and understanding of TACOS/ACOS/CPC at a decision-making level, not just report reading
- Google Sheets — advanced level (formulas, pivot tables)
AI tools — hands-on experience with AI agents/scripts for automating routine work, not just basic chat
REQUIREMENTS
Must have:
- 2+ years of experience in Amazon Account Management (not a PPC agency, not general digital marketing)
- Solid understanding of PPC strategy, compliance, FBA inventory, and unit economics
- Experience independently managing a SKU portfolio without step-by-step supervision
- English B2/C1 or higher (communication with customers and the team)
Results-oriented mindset, not process for the sake of process
Nice to have:
- Experience with Walmart or TikTok Shops
- Experience mentoring junior specialists
- Interest in baby, home & kitchen, or supplements categories
Experience setting up or working with AI agents for account management
WHAT WE OFFER
- Fully remote work
- 27 paid days off per year
- Access to all professional and AI tools, with full participation in building AI agents
- Access to top eCommerce industry courses
- Clear processes and a decision framework, no micromanagement
- Direct impact on real metrics: GP, ratings, organic ranking, PPC efficiency
Experience working at a US company, with real opportunities for growth within the team
CULTURE AND ENVIRONMENT
Here you can speak openly when something isn't working. Mistakes are used to improve processes, not to find someone to blame. Decisions are made consistently and equally for everyone. Full autonomy in your work, with no micromanagement, in exchange for tangible results.