Customer support specialist

General skills:

• Experience at hosting customer support / success etc. position from 1,5 years;
• Understanding how a PC and a server work and how their components interact;
• Knowledge of the basic principles of how networks work;
• Ability to work on several tasks in parallel (chats, tickets);
• Ability to listen, understand, and identify client needs;
• Ability to work with task-tracking systems (Jira, YouTrack);
• Intermediate or above level of English, Ukrainian (reading/writing), Russian (reading/writing);
   

Responsibilities:

• Clear communication with clients and evaluate their needs;
• Professional and diplomatic communication, conflict avoiding and resolution;
• Reporting;
• Involvement in sales cycles;
• Ownership and accountability;
   

We offer:

• Competitive salary level;
• Work in a friendly team;
• Free English language training;
• Schedule: 4/2, in 3 duties (08:00 -16:00, 12:00-20:00, 19:00-03:00);
   

About project:

BlueVPS is a young Team of enthusiasts with 8 years on the market. Now we're actively expanding and looking for purposeful employees.