Key Account Manager

Mobilunity is a provider of dedicated development teams aiming to bring European corporate culture to the Ukrainian IT-labor market. Throughout all the years of our existence and until now, we’ve been working hand in hand with European companies as our primary partners. By our own example, we are proving that the dedicated team model works the best in all directions including employee’s interests as people have always been our main asset. Joining Mobilunity you won’t ever feel alone. 

We are looking for a Senior/Key Account Manager to join our existing team to become an advocate of the interests of Mobilunity’s clients and at the same time – to become a Mobilunity’s Ambassador during daily communication with clients. The account manager will act as the main point of contact for clients. He/She will build long-lasting, mutually beneficial relationships with assigned contacts. 

To succeed in this position, candidates should have exceptional communication, computer, and problem-solving skills. This is a hands-on role that includes interacting with various internal departments, and the company management team. 

As an Account Manager you will be: 

• Serving as the lead point of contact for all customer’s matters and helping customers through email, phone, and in-person meetings; 
• Independently leading clients on standard questions; 
• Pinging clients for recruiting needs or things not solved yet; 
• Ensuring the timely and successful delivery of our services by close communication with else teams; 
• Engaging in organizational issues, processes, and workflows in order to help teams operate more effectively; 
• Collaborating with various internal departments (HR, Sales, Recruitment, Marketing, Administrative and Accounting Departments); 
• Maintaining updated knowledge of company products, services, and our relationships; 
• Assisting with challenging client requests, resolving complaints, and preventing additional issues by improving processes. 

Main requirements: 

• At least 3 years of experience in Account Management or Customer Success Management within an IT company, specializing in Outstaffing model; 
• Ability to manage multiple clients (up to 20) simultaneously; 
• Exceptional communication skills; 
• Problem-solving skills; 
• Excellent active listening skills, negotiation, and presentation skills; 
• Ability to relate with customers, top management, and other departments in the company; 
• Ability to collect, track, and analyze large amounts of data; 
• Adaptability, critical thinking, and strong problem-solving skills; 
• Time management and multitasking skills; 
• Strong organizational skills and attention to detail; 
• Fast in thinking and doing (esp writing emails, explaining the situation, etc); 
• Fluent English to communicate effectively with clients from all over the world (both verbal and written, ready for calls with clients). 

Joining the team, you will get: 

• The friendliest community of like-minded IT professionals.
• Open knowledge-sharing culture with exclusive access to experienced specialists eager to exchange expertise across a wide range of modern technologies;
• Flexible time-off policy, including 18 weekdays of paid time off per year, sick leave coverage, and 5 additional wellness days per year that do not require medical documentation;
• Competitive compensation; 
• Flexibility to cooperate remotely or from our Kyiv office, equipped with a generator and Starlink to ensure uninterrupted operations;
• Comfortable office environment with separate rooms for individual teams, quiet workspaces, and dedicated areas for relaxation;
• Corporate events, numerous interest groups. 

COME ON BOARD, AND LET’S GROW TOGETHER!