RD Operations Manager

Location: Warsaw (Hybrid) / Remote

Employment Type: Full-time

About the Company

Media Miami is an independent performance marketing agency focused on building and scaling digital products.

Our core expertise lies in developing and growing media ecosystems for global audiences, with a strong focus on the U.S. market. We operate across key verticals, including finance, health, self-development, and astrology — delivering relevant insights, practical value, and highly engaging experiences.

Role Overview

This is a hands-on, execution-driven role working directly with the Head of Project. You'll take new projects, tools, and features from zero-to-one — researching them, testing them, and handing them off to whoever will own them long-term. It's not a coordination or people-management role: we need someone energized by figuring out something new, who builds systems and documentation as they go rather than managing a team.

Key Responsibilities

Project Execution

• Drive high-priority projects from brief to delivery
• Manage timelines, dependencies, and priorities across teams
• Track everything in motion and push work to completion
• Flag delays early and resolve blockers without escalation
• Take new projects/features at the zero-to-one stage, research and test them, and pass them to the team that will run them long-term (e.g. testing a new tool integration and building the adoption plan for marketing, or exploring a new monetization platform and rolling out a usage plan)

Systems & Documentation

• Build documentation and lightweight SOPs for the specific tools and initiatives you research, and hand them to marketing
• Create scalable operational frameworks
• Identify bottlenecks and fix them with systems, not manual workarounds
• Launch new projects in Notion from scratch and keep them structured, accurate, and visible

Execution Support

• Translate priorities into clear plans with owners and deadlines
• Coordinate across departments as needed to ensure alignment and follow-through — without managing them
• Support growth, monetization, and automation initiatives
• Deliver concise research and actionable summaries

Documentation

• Maintain clear, usable process documentation

• Build a knowledge base that scales with the team

   

Requirements

Must Have

• 4+ years of experience in R&D, Operations, or similar roles
• Strong Notion expertise (non-negotiable) — a real builder: project tracking or a personal dashboard with live metrics, not just a Knowledge Base/Wiki
• Comfortable using AI tools and automation — mandatory
• Experience building and documenting processes for new tools or initiatives
• Excellent communication skills in English (C1 and above)
• Ability to manage multiple priorities in a fast-paced environment

• Strong organizational and problem-solving skills

   

Nice to Have

• PMP or equivalent certification
• Automation tools (Make, Zapier, etc.)
• Experience in media, affiliate, or performance marketing

• Familiarity with ClickUp, Airtable, or Google Sheets

   

We're looking for someone who:

• Is proactive and takes ownership
• Thinks commercially and solves problems independently
• Is energized by figuring out something new rather than running something established
• Thrives in a fast-paced environment
• Pays close attention to detail
• Is eager to grow alongside the company

• Doesn't need or want a people-management track — this role stays hands-on

   

What We Offer

Professional Growth

• International and multicultural environment
• Career development opportunities
• Learning resources and corporate library
• Work alongside a high-performing team
• Access to modern tools and technologies

Benefits

• Competitive salary
• 21 paid vacation days
• 14 paid sick leave days
• Work-life balance
• Team events and activities

Working Environment

• Hybrid — cozy office in Warsaw available whenever you need it
• Complimentary snacks, drinks, and office perks
• Friendly and supportive team

• Comfortable workspace

   

We look forward to meeting you!