Technical Writer

About Us

Proxima Research is a leading provider of innovative cloud software solutions for the Pharmaceutical Industry. We empower businesses to achieve scalability, efficiency, and seamless digital transformation. Our commitment to cutting-edge technology and exceptional customer experience drives everything we do.

We are looking for a skilled Technical Writer to join our team and translate complex product and technical concepts into clear, accurate, and user-friendly documentation. You will create and maintain documentation for our cloud-based products, working closely with Product, Development, and Platform teams to ensure it is aligned with product releases and meets the needs of both technical and non-technical audiences

Key Responsibilities

• Develop and maintain user documentation, including user/admin guides, module instructions, FAQs, and Zendesk knowledge base articles.
• Prepare release notes for each 4-week release cycle based on Product and Development materials; participate in Release Readiness Reviews to ensure documentation is release-ready.
• Develop and maintain technical documentation, including Integration API documentation, integration specifications (Axioma DB, Power BI Embedded), and Custom Objects configuration guides.
• Document internal processes and procedures, including L0–L3 incident management, release processes, and onboarding materials, in collaboration with Product and Platform teams.
• Localize and adapt documentation for Ukrainian, Russian, English, and Portuguese markets, coordinating with translators when needed.
• Create visual documentation, including screenshots, diagrams, GIFs/video tutorials, and interactive or in-app guides.
• Work closely with the Product team during development by reviewing BRDs and designs to ensure documentation is delivered alongside new features.
• Maintain consistent documentation standards, including style guides, terminology glossaries, and article templates for the CRM/pharma domain.
• Monitor documentation feedback and metrics, such as page views, ticket deflection rate, and surveys, and continuously improve content based on insights.
• Support presales and customer training by preparing documentation and educational materials in collaboration with Sales and Implementation teams.

• Ensure all documentation is accurate, up-to-date, consistent, and aligned with product functionality and business requirements.

   

Qualifications

• Proven experience as a Technical Writer, preferably in a cloud software, SaaS, or technology environment.
• Excellent written and verbal communication skills with a strong command of English.
• Ability to understand complex technical concepts and translate them into clear, concise, and user-friendly documentation.
• Experience creating different types of technical and user-facing documentation, including user guides, API documentation, release notes, FAQs, and knowledge base articles.
• Experience working with documentation and collaboration tools such as Zendesk, Confluence, Jira, and Microsoft Office Suite.
• Familiarity with software development workflows and technical concepts such as APIs, integrations, databases, and cloud-based products.
• Ability to work effectively with Product, Development, Platform, Support, Sales, and Implementation teams.
• Strong attention to detail, organizational skills, and ability to manage multiple documentation tasks and deadlines.
• Ability to work independently in a fast-paced, dynamic environment.
• Experience with version control systems such as Git and familiarity with Agile development methodologies would be a plus.

• Experience in the Pharmaceutical/CRM domain would be an advantage.

   

We Offer

• Direct reporting to the Head of Product.
• Established customer support resources with opportunities for innovation.
• Hybrid working format.
• Official employment.
• Standard working hours: 9:00 AM – 6:00 PM.