Digital Enablement and Training Specialist

This role will play a critical part in ensuring the successful adoption and utilisation of evolving digital capabilities across the global community. Working across programme teams, product owners, SMEs, and member firms, the specialist will design and deliver engaging learning experiences, create scalable enablement content, support change initiatives, and help drive adoption of strategic digital investments. 

Key skills and experience 

• Experience in digital enablement, training, learning design, or change management  
• Experience developing training materials, guides, playbooks, and learning resources  
• Ability to translate complex technical and digital concepts into user-friendly content  
• Strong organisational and project coordination skills  
• Strong stakeholder engagement and communication skills  
• Familiarity with digital platforms, CMS environments (AEM preferred), marketing technology, and AI-enabled solutions  
• Experience working in global or matrixed environments preferred  

Key responsibilities 

• Design and deliver training, webinars, and enablement programmes for new digital capabilities  
• Create and maintain user guides, playbooks, learning resources, and communications  
• Drive adoption and readiness for platform enhancements, personalisation, analytics, and AI-enabled features  
• Manage stakeholder engagement activities, including community calls, office hours, and feedback sessions  
• Support change management for new digital capabilities and platform enhancements  
• Partner with product, technology, content, and business teams to support change initiatives  
• Monitor adoption, identify capability gaps, and recommend continuous improvement opportunities  

Success in this role 

• Accelerates adoption of new platform capabilities  
• Improves user confidence and self-service capability  
• Increases consistency across the global network  
• Supports realisation of programme benefits through effective change and learning strategies  
• Ensures users are prepared for ongoing innovation