Microsoft 365 / Microsoft Entra Administrator (Managed IT Services)

We are seeking an experienced Microsoft 365 / Microsoft Entra Administrator or Managed IT Services provider to deliver ongoing administration, monitoring, and support for our Microsoft 365 environment.

Our Microsoft ecosystem has been fully implemented and operating successfully for over four years. It is a mature production environment with no major migrations or infrastructure projects planned. The primary focus is maintaining a strong security posture, ensuring operational stability, proactively monitoring the environment, and providing reliable end-user support.

We are looking for a long-term partner to help ensure the continued security, stability, and efficient operation of our Microsoft 365 environment.

ResponsibilitiesMicrosoft 365 Administration

• Administer and maintain the Microsoft 365 tenant and Microsoft Entra ID
• Manage user accounts, groups, administrative roles, guest users, managed identities, and service principals
• Configure and maintain Multi-Factor Authentication (MFA), Conditional Access policies, password policies, and identity lifecycle management
• Administer Microsoft Intune for device management and compliance
• Manage Microsoft Defender for Office 365 and Microsoft Defender for Endpoint
• Configure and maintain Microsoft Purview, including sensitivity labels, retention policies, and Data Loss Prevention (DLP)
• Administer Microsoft Teams Phone, including auto attendants, call queues, licensing, and call routing

Security Monitoring

• Monitor user access, permissions, and privileged accounts
• Review Microsoft Entra ID sign-in activity and investigate suspicious authentication events
• Monitor Microsoft Defender alerts and respond to endpoint security incidents
• Monitor endpoint health and compliance
• Manage email protection against phishing, spam, malware, and quarantine
• Monitor data protection and compliance policies using Microsoft Purview
• Identify security risks and recommend proactive improvements aligned with Microsoft security best practices

Endpoint & Device Management

• Manage the complete device lifecycle
• Coordinate hardware procurement and onboarding
• Collect hardware hashes and provision new devices using Windows Autopilot
• Enroll, configure, reset, wipe, and reprovision Windows devices
• Manage Windows updates, patching, and endpoint compliance
• Troubleshoot endpoint management and device-related issues

End-User Support

• Provide ongoing support for Microsoft 365 services and Windows endpoints
• Support Microsoft Office applications, Outlook, OneDrive, Microsoft Teams, and Teams Phone
• Resolve day-to-day Microsoft 365, identity, and device-related issues
• Assist users with authentication, licensing, and access requests

Reporting & Governance

• Participate in regular service review meetings (currently held weekly)
• Prepare regular reports covering:
  • Identity and access management
  • Endpoint security and compliance
  • Microsoft Defender security status
  • Email security
  • Data protection and compliance
  • Microsoft Teams Phone environment
• Recommend improvements to strengthen security, compliance, and operational efficiency

Required Experience

• Microsoft 365 Administration
• Microsoft Entra ID (Azure AD)
• Microsoft Intune
• Microsoft Defender
• Microsoft Purview
• Windows 10/11 endpoint management
• Microsoft Teams Phone
• Identity and Access Management (IAM)
• Microsoft security best practices

Engagement Model

We are looking for a long-term partner who can provide ongoing administration and support under a monthly retainer or Service Level Agreement (SLA).

Please include in your proposal:

• Scope of services
• Monthly retainer
• SLA and response times
• Pricing model
• Availability
• Relevant experience managing Microsoft 365 environments