Senior Account Manager (PSP experience)

TODA Pay is an international fintech company operating in the digital payments and financial infrastructure space across multiple jurisdictions. We support high-growth payment operations with multi-currency transactions, crypto payments, and complex corporate structures.

Requirements:
• 4+ years of experience in account management or partnerships in fintech / PSP / payments.
• Strong experience working with high-risk industries (gambling, betting, forex).
• Solid understanding of payment processing, APMs, card acquiring, and payment flows.
• Experience managing B2B clients and strategic accounts.
• Fluent English (written and spoken, Upper-Intermediate).
 

Key Responsibilities:
Account Management & Client Relations
• Manage and develop relationships with assigned B2B merchant accounts.
• Take ownership of strategic clients transferred from the Sales team.
• Build long-term partnerships and act as the main point of contact for merchants via written and verbal communication.

Merchant Growth & Payment Optimization
• Identify client needs and propose appropriate payment solutions from our product portfolio.
• Support merchant expansion by launching new payment methods and entering new GEOs.
• Develop growth strategies for key merchants and oversee performance plans.

Performance Monitoring
• Track payment metrics including volume, conversion rates.
• Analyze payment performance and identify opportunities for optimization.

Operational Coordination
• Coordinate merchant onboarding and payment solution launches.
• Work closely with other departments ( Tech, Support, Risk, Compliance, Finance, Legal).
• Handle complex client escalations and ensure timely resolution.

Commercial Development
• Prepare commercial proposals and participate in negotiations.
• Identify upsell and cross-sell opportunities within existing accounts.
• Contribute to merchant retention and revenue growth.

We offer:
• Opportunity to work in a fast-growing international fintech company
• Professional growth opportunities alongside with company
• 24 paid vacation days per year and 5 paid sick leave days per year
• 10 Public holidays days
• An opportunity to work full remote or hybrid flexibility
• Collaborative and friendly team
• Professional education budget after 6 months working in the company
• Birthday gift bonus for all our employees