Client-Focused Project Manager (Client Onboarding / Integrations)

About the Company

Our client is a financial technology services provider dedicated to expanding global access to digital assets by building innovative solutions in the cryptocurrency ecosystem. Their products provide exchanges, liquidity solutions, prediction markets, and enterprise-grade integrations for clients worldwide. Specialized in building Crypto, Web3, and various White-Label Solutions, we are looking for a proactive, client-focused Project Manager (1+ years of experience) to take full ownership of client onboarding and custom integration projects.

In this role, you will be the main operational bridge between institutional clients, Customer Success (CS) teams, and our core engineering talent. Your primary goal will be offloading client-facing execution from internal product teams, ensuring seamless client delivery, environment deployment, and smooth project launches.

What You'll Do

Your main focus will be Client Onboarding & Custom Integrations, ensuring every client transitions smoothly from contract signing to live operation:

• Client Onboarding & Setup: Manage the end-to-end client onboarding flow—coordinating environment deployments, re-skinning/UI customizations, testing cycles, and initial service setups.
• Custom Integrations: Drive custom client requests and third-party integrations, ranging from liquidity providers and hedging adapters to virtual card providers and complex API connections.
• Cross-Team Coordination: Act as the single point of contact for Customer Success (CS) managers across various timezones (EU, Asia, US) and developers to resolve custom queries, clarify requirements, and unblock execution.
• Requirements & Documentation: Translate ambiguous client requests into clear, structured tasks, acceptance criteria, and technical specifications for developers, while improving internal product/integration documentation.
• Process Oversight: Manage non-standard client requests (ranging from simple UI/config changes to complex workflow adjustments), partnering with engineering to evaluate risks, timelines, and solutions.
• Potential Engineering Coordination: Depending on experience and interest, take ownership of internal operational workflows for technical teams (e.g., Platform Engineering/DevOps or Frontend) to help package their work into clear, visible deliverables.

AI-Native Mindset

At our company, AI is a core multiplier for daily efficiency. We are looking for a candidate who is genuinely enthusiastic about integrating AI into their daily workflow:

• Comfortable using AI tools (e.g., ChatGPT, Claude, Cursor, Asana automations) to write task descriptions, generate documentation, draft client communication, and automate routine project management tasks.
• Eager to explore new AI tools to streamline processes without resistance to adopting modern tech practices.

Who You Are

You are an energetic, proactive, and creative problem-solver who thrives in client-facing technical environments:

• Strong Communicator: Excellent interpersonal skills with the ability to navigate client expectations, explain technical nuances, and keep all stakeholders aligned.
• Technical Aptitude: Understand the basic mechanics of software development and DevOps workflows (e.g., builds, Pull Requests, deployments) to speak the same language as developers.
• Independent & Resourceful: Able to work autonomously, dig into integration mechanics, and structure chaotic requests into actionable project plans.
• Adaptable: Comfortable working with global teams across EU and US timezones when occasional late syncs are needed.

Qualifications

• English: Upper-Intermediate or Advanced (both written and verbal) for daily client and internal communication.
• Experience: 1+ years of professional experience in Project Management, IT Delivery, or Technical Account Management.
• Client-Facing Background: Proven experience managing client onboarding, custom software requests, or delivery projects.
• Technical Literacy:
  • Understanding of API integrations, web hooks, or third-party connections.
  • Basic familiarity with software delivery concepts and CI/CD/DevOps basics (PRs, builds, environments).
  • Hands-on experience with modern task tracking and documentation tools (Jira, Asana, Confluence, etc.).

Bonus Points:

• Experience in Fintech, Web3, Crypto, or Prediction Markets.
• Direct experience with liquidity provider integrations, payment gateways, or card issuer APIs.

• Practical experience using AI tools to automate project management routine.

   

We Offer

• Flexibility & Hubs: Flexible working hours with physical office access in Ukraine and Poland (Wroclaw).
• Health & Wellness: Medical Insurance in Ukraine and Multisport program in Poland.
• Time Off: Paid vacation, sick leaves, and observance of official holidays.
• Growth: English classes (up to 3x weekly), mentoring, and educational opportunities.
• Contractor Support: Complete tax and accounting support for Ukrainian contractors.
• Equipment: High-end hardware and development equipment provided.
• Culture: Corporate events, team buildings, tech talks, and an advanced bonus system.