Technical Operations and ClickUp Governance Coordinator

Technical Operations & ClickUp Governance Coordinator

Full-Time | Remote | $1,500/month

We are a U.S.-based trucking company looking for a practical systems coordinator who can support employees with technical issues, administer company SaaS accounts, keep ClickUp organized, follow up on incomplete work, and maintain clear technical documentation.

This is a combined technical support, SaaS administration, ClickUp governance, and documentation role.

It is not an advanced software-development, API-automation, DevOps, HR, or Operations Manager position.

Work Schedule

Monday through Friday
7:00 a.m.–4:00 p.m. Chicago Central Time
One-hour break

The employee must consistently work this schedule without another overlapping full-time position.

Main Systems

You may support:

• ClickUp
• Google Workspace, Gmail, and Google Drive
• RingCentral
• DataTruck
• Fleetio
• Samsara
• Netradyne
• Jotform
• ManageEngine MDM
• Vaultwarden
• RustDesk
• Basic AWS, Ubuntu, Docker, and Kasm environments
• Other trucking and business SaaS platforms

Prior experience with every system is not required. You must be able to learn unfamiliar software independently.

Responsibilities

Technical Support

• Serve as the first point of contact for internal technical questions.
• Troubleshoot login, access, browser, application, email, phone, file-sharing, device, and basic system problems.
• Reproduce technical problems and collect screenshots, error messages, logs, and examples.
• Resolve problems internally when possible.
• Contact SaaS technical-support teams when vendor assistance is required.
• Open, follow up on, test, and close vendor-support cases.
• Confirm that the issue is fully resolved before closing the task.
• Document recurring problems and confirmed solutions.

Accounts, Access, and Permissions

• Create, update, suspend, and remove employee accounts.
• Manage basic roles, permissions, MFA, phone extensions, groups, and shared inboxes.
• Maintain a list showing which employees have access to each company system.
• Review access regularly and remove unnecessary permissions.
• Track active accounts, paid licenses, and unused subscriptions.
• Complete technical onboarding and offboarding checklists.
• Make sure former employees and contractors lose access promptly after authorization.

ClickUp Governance

• Review active, overdue, and recently completed tasks.
• Check assignees, due dates, statuses, Lists, descriptions, checklists, updates, and required proof.
• Identify misplaced, duplicate, incomplete, unclear, or incorrectly closed tasks.
• Follow up with employees regarding overdue work and missing updates.
• Return or reopen incomplete tasks.
• Escalate repeated failure to follow the approved process.
• Help employees use the correct Spaces, Folders, Lists, statuses, Custom Fields, templates, and views.
• Maintain recurring tasks, task templates, filters, saved views, and simple dashboards.
• Identify permission problems and incorrect workspace access.
• Test new workflows created by the ClickUp Systems Architect.

Documentation and Training

• Create and update technical SOPs, troubleshooting guides, checklists, and internal instructions.
• Convert meetings, recordings, voice messages, screenshots, and rough notes into clear documentation.
• Maintain the company knowledge base.
• Organize technical training for ClickUp, RingCentral, DataTruck, Fleetio, and other systems.
• Assign training tasks and track completion.
• Follow up on overdue training.
• Identify outdated, duplicate, conflicting, or missing instructions.
• Maintain document owners, review dates, and current versions.

Basic Technical Administration

• Use remote-support tools such as RustDesk.
• Perform approved basic troubleshooting for AWS, Ubuntu, Docker, or Kasm.
• Check service status and basic logs.
• Restart approved services when documented procedures allow it.
• Escalate advanced server, security, networking, coding, or infrastructure problems to a specialist.

Must-Have Experience

• Frequent hands-on ClickUp experience.
• Experience monitoring tasks assigned to other employees.
• Experience following up on overdue or incomplete work.
• SaaS account, access, or permission administration.
• Internal technical support or software troubleshooting.
• Experience communicating with vendor technical-support teams.
• Google Workspace administration or strong practical experience.
• SOP, technical-instruction, or process-documentation experience.
• Strong written English.
• Ability to work independently and follow problems through to completion.
• Availability during the required Chicago schedule.

Strong Advantages

• RingCentral administration
• DataTruck, Fleetio, Samsara, or other transportation software
• ManageEngine or another MDM platform
• Vaultwarden or Bitwarden
• RustDesk, AnyDesk, or TeamViewer
• Basic AWS, Ubuntu, SSH, Docker, or Kasm experience
• Training-material or knowledge-base administration
• Ukrainian or Russian language

This Role Does Not Own

• Advanced ClickUp architecture
• Complex API integrations
• Make, n8n, Zapier, Python, or JavaScript development
• ClickUp AI-agent architecture
• Advanced AWS or DevOps administration
• Formal HR discipline
• Departmental operational management
• Deciding whether specialized Safety, Dispatch, Fleet, or Accounting work is operationally correct

Hiring Process

• Automatic screening questions
• Short interview
• Live screen-sharing technical and ClickUp test
• Paid practical task
• Final decision