Customer Success Manager (Enterprise CSM), (Ukraine)

A global Marketing Technology company, recognized by leading industry analysts, is helping some of the world's most well-known brands drive customer engagement through a unique combination of data, technology, and creativity. With a strong product, a proven business model, and the mindset of a fast-growing startup, the company is entering an exciting stage of growth.

Joining a team of talented professionals across multiple global locations offers excellent opportunities for career development, with a strong culture of internal promotion and continuous learning.

The company is looking for a Technical Support Specialist – an energetic self-starter and problem-solver with strong technical skills, eager to learn, grow, and deliver exceptional support while working alongside experienced professionals.

Role Overview
 

The Customer Success Manager will manage enterprise clients with multiple platform instances, handling complex day-to-day operations, including technical issues, technical projects, data-related matters, and product adoption. The role requires someone who can see the bigger picture, prioritize effectively, and ensure all client needs are addressed.

The CSM will act as a trusted consultant, helping customers maximize the value of the platform by understanding their business goals, challenges, and organizational changes, while providing strategic insights to internal stakeholders to strengthen client relationships. This is a high-impact role focused on managing large enterprise accounts, driving customer success, long-term partnerships, and product adoption.

Role Responsibilities
 

Key Responsibilities: Manage multiple day-to-day activities, including technical issues, technical projects, data-related matters, and product adoption initiatives. Prioritize tasks effectively, ensuring all requests are addressed or escalated when needed. Act as a strategic consultant, helping enterprise customers maximize platform value and adoption. Understand clients' business context, including organizational changes, business goals, and growth initiatives, and provide insights and recommendations to internal stakeholders to strengthen customer relationships.

Scope of Work: Work with enterprise customers across Europe, Asia, and Australia, managing complex projects involving multiple internal and client-side teams. Drive product adoption, support strategic initiatives, and ensure customers achieve long-term success with the platform.

Key Stakeholders: Internal leadership, cross-functional teams (Product, Engineering, Support, Customer Success), and enterprise customers across multiple regions.

Team Overview 
 

Team Size: 5 team members, plus 1 colleague based in Kolkata, India.

Team Structure: The team is led by the Hiring Manager and includes senior leadership members who work closely with Customer Success Managers. The team is primarily based in Israel and operates in a remote-first environment.

Team Goals: Support enterprise customers across Europe, Asia, and Australia, helping them maximize the value of the platform. Manage complex customer relationships, drive product adoption, provide strategic guidance, and coordinate cross-functional initiatives.
 

Role Selling Points
 

• Opportunity to work with high-value enterprise customers.
• Strategic, consultative role focused on long-term customer success rather than reactive support.
• Exposure to complex business scenarios, including organizational changes, growth initiatives, and business strategy.
• Collaboration with global customers and distributed cross-functional teams.
• Remote-first work environment with an office available in Ukraine.
• Opportunity to influence customer strategy and provide insights to senior leadership.
   

Role Challenges
 

• Managing multiple technical, data-related, and business priorities simultaneously.
• Working with demanding enterprise customers in a high-impact environment.
• Balancing customer expectations with internal priorities.
• Quickly learning a complex SaaS platform and becoming a trusted advisor.
   

Ideal Candidate
 

Must have:

• Strategic thinking and ability to see the bigger picture.
• Strong prioritization and organizational skills.
• High level of motivation, ownership, and resilience.
• Consulting mindset with a customer-first approach.
• Ability to understand business goals and identify customer needs.
• Excellent client-facing communication skills.
• Ability to quickly learn complex technical products.
• Comfortable discussing technical concepts and working with technical teams.
• Demonstrates preparation, curiosity, and a proactive approach.

Nice to have:

• 1–3 years of experience in a technology company.
• Experience with APIs or technical SaaS platforms.
• CRM or MarTech background.
• Experience working with enterprise customers.