Team Lead SMM Community
RedCore is an international business group that creates technological solutions for digital markets. Our products and services cover fintech, marketing, e-commerce, customer service, communications, and regulatory technologies.
We are looking for a Team Lead SMM Community!
Requirements:
- Leadership role in Community / Social Media 2+ years.
- Managing a remote team (6+ people).
- Telegram / Instagram as a work environment: DAU, MAU, ER, UGC;
- English Upper-Intermediate or higher.
- Proficiency with BI dashboards and community quality metrics.
- Understanding of SLA as an operational tool: speed, completeness, tone.
- Knowledge of modern community-building practices: mechanics, moderation, gamification.
Will be plus
- Experience at the intersection of community and product/marketing management.
- Deep understanding of business metrics: LTV, Churn Rate, CPA.
- Experience integrating CRM with chats and analytics ensuring transparent tracking of requests and communication quality.
Responsibilities:
- Managing a team of local Community Managers (6+): task setting, syncs, and development through mentoring.
- Developing strategies and content plans for Telegram chats, Instagram, WhatsApp, Discord.
- Analyzing and optimizing Community strategy.
- Establishing communication standards: Tone of Voice, SLA, response structure.
- Synchronizing with SMM, Support, Content teams: sharing insights, ideas, and user triggers.
- Implementing gamification mechanics, automation, and moderation tools.
- Preparing regular Community Quality reports: monthly, quarterly, by GEO.
- Managing SLA metrics via CRM, Tableau, and custom AI bots: response time, sentiment, processing status, etc.
Our benefits to you:
☘️An exciting and challenging job in a fast-growing business group, the opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance, and more.
🤝🏻Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed.
🧑🏻💻Modern corporate equipment based on macOS or Windows and additional equipment are provided.
🏖Paid vacations, sick leave, personal events days, days off.
💵Referral program — enjoy cooperation with your colleagues and get the bonus.
📚Educational programs: regular internal training sessions, compensation for external education, attendance of specialized global conferences.
🎯Rewards program for mentoring and coaching colleagues.
✈️In-house Travel Service.
🦄Multiple internal activities: online platform for employees with quests, gamification, presents and news, clubs for movie / book / pets lovers and more.
🎳Other benefits could be added based on your location.