Support Manager (Logistics, EU)

About TEKTELIC

TEKTELIC is a global leader in LoRaWAN IoT, providing carrier-grade gateways, sensors, and end‑to‑end solutions for Industrial, Building Automation, Asset Tracking, and Medical IoT. Our solutions help enterprises reduce costs, improve operations, and scale reliably across thousands of connected devices.
 

About the Role

This role combines commercial coordination and inside sales support with hands-on logistics execution, ensuring accurate quoting, efficient order processing, and seamless shipment management - from factory to warehouse and onward to the customer.

You will act as a key point of coordination between customers, the EU sales team, and internal operations, taking ownership of orders from quote through to final delivery.
 

This is a fast-paced, detail-oriented role with significant ownership, ideal for someone building a career in operations, supply chain, or commercial delivery within a product-based organization.

Working hours: 9 AM-6 PM Kyiv time.
 

Key Responsibilities

Sales & Order Management

• Enter and manage customer orders in the ERP system with high accuracy
• Serve as a primary point of contact for customer inquiries related to quotes, orders, and delivery status
• Follow up on submitted RFQs/RFPs and support sales pipeline progression
• Maintain and update customer records including contact, shipping, and billing information
   

Logistics & Delivery Execution

• Coordinate with freight forwarders, warehouses, and internal teams to execute shipments
• Communicate delivery schedules and status updates to customers and internal stakeholders
   

Operations Coordination

• Track and update order and purchase order status within ERP

• Coordinate with production, supply chain, and finance teams to ensure timely order fulfillment

  
   

Required Skills & Qualifications

• 2+ years of experience in Customer Support 
• Experience supporting B2B customers, ideally across European markets
• Strong communication and customer service skills
• High attention to detail and accuracy
• Ability to manage multiple priorities in a fast-paced environment
• Structured, problem-solving mindset
• Upper-Intermediate English

Nice to Have

• Experience with CRM tools (e.g., HubSpot)

   

What We’re Looking For

• A strong communicator who effectively bridges customers, sales, and operations
• A proactive, hands-on coordinator 
• Someone comfortable balancing commercial support with operational execution
• A reliable team player aligned with EU working hours and able to support a distributed team
   

What we offer

• Ongoing opportunities and personal growth in a leading Canadian company
• Competitive compensation + PE accounting support
• Well-being program (250 USD per year)
• Opportunity for career growth in the dynamic field of IoT
• Collaborative and innovative work environment
• Paid Time-off and an additional week off during Christmas Holidays
• Flexible work setup (Kyiv office or remote in Kyiv) and a supportive, international team
• Health insurance
• Engaging social events