Quality Programs Lead (in Warsaw)

The product we are working on is the biggest community-based navigation app, complex web services, and other solutions related to it. The web and mobile apps handle information at a massive scale and extend well beyond the search giving people and companies a lot of new useful options. Here you’ll be a part of a skilled international team, working on an app with >100 mln users!

As a QA Lead, you will lead and mentor a team of QA Leads overseeing a Quality Engineering organization of approximately 50 QA professionals. You will be responsible for defining the QA strategy, driving operational excellence, advancing AI-driven quality initiatives, and continuously improving Quality Engineering practices. Working closely with Engineering, Product, and Delivery leadership, you will shape the future of the QA organization through leadership development, process optimization, and strategic quality initiatives.

Responsibilities

• Define and execute the QA strategy aligned with business and engineering objectives.
• Lead, mentor, and develop a distributed QA organization, including QA Leads and Quality Engineers.
• Drive continuous improvement of QA processes, testing methodologies, operational efficiency, and testing cycle time.
• Establish and enforce QA standards, quality metrics, KPIs, OKRs, and engineering best practices across teams.
• Lead the adoption of AI-powered testing solutions, automation technologies, and modern QA tools while driving AI capability across the organization.
• Define and execute scalable quality engineering and automation strategies across multiple products and teams.
• Partner with Engineering, Product, and Delivery leadership to ensure high-quality software releases, manage quality risks, and provide strategic guidance on quality initiatives.
• Act as the primary escalation point for complex technical, organizational, and quality-related challenges.
• Own the QA hiring strategy, talent development, succession planning, and organizational growth.

• Foster a culture of innovation, accountability, continuous learning, and engineering excellence by identifying and implementing new processes and AI-driven improvements.

   

Requirements

• Location in Warsaw (office-based role)
• 8+ years of experience in Software Quality Assurance.
• 4+ years of experience leading QA teams in a product environment.
• Proven experience managing large QA organizations (20+ engineers), including QA Leads.
• Experience defining QA strategy, organizational standards, KPIs, and scalable quality processes.
• Strong experience driving process optimization and operational excellence across QA organizations.
• Experience defining and executing test strategies and modern Quality Engineering practices.
• Good understanding of AI applications in software testing and a track record of evaluating or adopting AI-driven solutions to improve QA processes.
• Deep understanding of SDLC, Agile methodologies, CI/CD, and software testing best practices.
• Strong leadership, stakeholder management, communication, and decision-making skills.
• Fluent English (C1/C2).

Nice to Have

• Hands-on experience with test automation frameworks and QA architecture.
• Experience validating AI-based products or LLM-powered applications.
• Experience with cloud platforms and distributed systems.
• Performance, security, or reliability testing experience.
• ISTQB certification or equivalent.

We Offer

• Opportunity to work on a global product used by 100+ million users worldwide.
• Competitive compensation package, including 20 paid vacation days and paid sick leave.
• Full-time office-based work (5 days per week) in a modern, comfortable office in Warsaw.
• Flexible working hours with a healthy work-life balance.
• Private medical insurance.
• English classes with a native speaker and wellness activities, including online yoga.
• Paid tech training and other activities for professional growth;
• Modern, comfortable office and a friendly, supportive engineering culture.