Technical Coordinator / Solution Engineer

Intetics Inc., a global technology company providing custom software application development, distributed professional teams, software product quality assessment, and “all-things-digital” solutions, is seeking a highly skilled and experienced Technical Coordinator / Solution Engineer to join our dynamic team on a full-time basis.

We are looking for a hands-on technical professional who will serve as the primary on-site technical expert, supporting deployment, configuration, automation, monitoring, and troubleshooting activities within a customer environment. This role is ideal for a specialist with strong infrastructure and operational experience who enjoys working independently while collaborating closely with remote engineering and product teams.

Responsibilities

• Install, configure, and support local server-side software components.
• Support local environment setup and configuration of server and viewer-related components.
• Manage and support secure data preparation, upload, and processing workflows.
• Develop and maintain basic orchestration and automation scripts.
• Monitor technical environments and proactively troubleshoot issues.
• Investigate problems related to setup, configuration, data uploads, processing steps, and environment stability.
• Maintain setup documentation, troubleshooting records, and operational procedures.
• Communicate effectively with remote product and vendor technical teams in English.
• Escalate product-specific, environment-related, and data-quality issues to appropriate technical stakeholders.
• Work predominantly on-site at the customer location in Kyiv, depending on project needs.
• Act as the main technical representative on-site while coordinating with remote support teams.

Requirements

Required Qualifications

• Strong experience working with Windows and/or Linux server environments.
• Proven experience installing, configuring, and supporting server-side or enterprise software solutions.
• Hands-on scripting experience with Bash, PowerShell, or Python.
• Experience creating and maintaining workflow automation and orchestration scripts.
• Strong background in deployment, configuration, monitoring, and troubleshooting of technical environments.
• Understanding of secure environments, access control, credential management, and sensitive data handling.
• Ability to read technical documentation and follow setup and design instructions.
• Experience collaborating with remote technical teams and participating in English-language meetings.
• Strong analytical and troubleshooting skills.
• Ability to work independently with minimal supervision.

Nice to Have

• DevOps or Infrastructure Engineering background.
• Experience with on-premises or hybrid infrastructure environments.
• Experience working with data processing workflows.
• Familiarity with visualization platforms, viewer/server environments, or similar technical systems.
• Basic knowledge of encryption and decryption workflows.
• Experience working with APIs and integrations.
• GIS, spatial data, or 3D visualization experience.
• Customer-facing technical support, consulting, or implementation experience.

Specific Requirements

• Must be based in Kyiv or willing to work primarily from Kyiv.
• Availability for regular on-site presence at the customer location.
• Comfortable working within a sensitive and secure customer environment.
• Openness to customer-side background or security screening if required.
• Ability to act as the primary hands-on technical specialist on-site.
• Strong sense of ownership, responsibility, and communication skills.
• Ability to properly identify, prioritize, and escalate issues when necessary.

What You Should Know

• This is not a pure software development role.
• This is not a project management role.
• The primary focus is hands-on technical execution, including setup, configuration, scripting, monitoring, troubleshooting, and operational support.
• Product-specific onboarding, documentation, API guidance, and training will be provided by the product/vendor team.

Benefits

• Paid Time Off — 36 paid days per year
• Work From Home (fully remote format)
• Training & Development opportunities

Partial medical compensation