Business Analyst

We are the creators of a new fintech era!
Our mission is to change this world by making blockchain accessible to everyone in everyday life. WhiteBIT is a global team of over 1,200 professionals united by one mission — to shape the new world order in the Web3 era. Each of our employees is fully engaged in this transformative journey.
We work on our blockchain platform, providing maximum transparency and security for more than 8 million users worldwide. Our breakthrough solutions, incredible speed of adaptation to market challenges, and technological superiority are the strengths that take us beyond ordinary companies. Our official partners include the National Football Team of Ukraine, FC Barcelona, Lifecell, FACEIT, and VISA.

The future of Web3 starts with you: join us as a Business Analyst.

Requirements:

— 2+ years of experience as a Business Analyst, Product Manager, or Product Owner in a crypto, fintech, or IT product company.
— Hands-on experience with user onboarding flows.
— Experience working with third-party integrations and external service providers.
— Experience with analytics, user funnels, funnel optimization, and conversion-related metrics.
— Ability to work with complex and high-risk tasks, identifying the best acceptable solution considering business, technical, regulatory, and risk-related constraints.
— Strong ability to decompose high-impact solutions into clear, manageable delivery steps.
— Experience in delivery planning, prioritization, and coordination of product or operational changes.
— Ability to manage several contexts and initiatives simultaneously without losing focus on priorities.
— Strong communication skills, with the ability to clearly align expectations, explain solutions, and manage stakeholder communication.
— Experience participating in product discovery, including analysis of new scenarios, flows, and business needs.
— Experience communicating with involved stakeholders, conducting demos, presenting solutions, and setting up operational flows.
— Upper-intermediate written and verbal English communication skills (B2+ level).

Responsibilities:
— Be deeply involved in the Onboarding direction, covering the user journey from Visit to First Deposit.
— Analyze and optimize user funnels, including registration, email and phone verification, KYC/KYB, onboarding, activation, and deposit scenarios.
— Prepare functional requirements, user stories, acceptance criteria, and other product documentation required for development.
— Describe business logic for Web, Mobile, and Admin Panel solutions.
— Document API interactions and integration logic together with technical teams.
— Work on integrations with external services and third-party providers.
— Conduct requirement walkthroughs with development teams to ensure a clear understanding of scope, logic, dependencies, and expected outcomes.
— Participate in the discovery of new product initiatives, including analysis of user needs, business goals, risks, and possible implementation approaches.
— Prepare solution proposals for stakeholders, taking into account regulatory requirements, risks, technical feasibility, and business impact.
— Decompose solutions according to product strategy, risk level, regulatory requirements, and delivery priorities.
— Maintain and update the roadmap of onboarding improvements and related product changes.
— Synchronize solutions between two or more services, ensuring consistency of logic, user experience, and implementation approach.
— Identify impacted services and coordinate or delegate the necessary updates to the responsible teams.
— Conduct demos, presentations, kick-offs, and other alignment meetings with stakeholders and delivery teams.
— Define relevant stakeholders for each initiative and ensure clear, timely communication throughout the delivery process.
— Analyze scope, dependencies, and potential impact of proposed changes.
— Identify, highlight, and communicate risks related to product solutions, implementation, regulatory requirements, or operational processes.
— Act as an internal customer for updates in other projects when changes impact the onboarding direction.
— Conduct competitor analysis for new onboarding scenarios, product flows, and user journey improvements.

Would be a plus:
— Experience working with regulatory requirements, AML, Compliance, or Legal-related processes.

Work conditions:
Immerse yourself in Crypto & Web3:
— Master cutting-edge technologies and become an expert in the most innovative industry.
Work with the Fintech of the Future:
— Develop your skills in digital finance and shape the global market.
Take Your Professionalism to the Next Level:
— Gain unique experience and be part of global transformations.
Drive Innovations:
— Influence the industry and contribute to groundbreaking solutions.
Join a Strong Team:
— Collaborate with top experts worldwide and grow alongside the best.
Work-Life Balance & Well-being:
— Modern equipment.
— Comfortable working conditions and an inspiring environment to help you thrive.
— 24 calendar days of paid leave.
— Additional days off for national holidays.