Account Manager

About RiskSeal

RiskSeal is a B2B startup serving fintech clients globally. Our API-first credit risk management platform enables digital banks and consumer lenders to simplify onboarding through data-driven insights.

We are growing rapidly and value collaboration with passionate, creative professionals. Join us to innovate, contribute your expertise, and grow alongside our team.

Headquarters: Dallas, Texas, USA

European Office: Warsaw, Poland

Job description

We are looking for an experienced Account Manager to join our team. The ideal candidate will have 3+ years of professional experience and a strong ability to craft clear, valuable, and engaging written communication. This is a full-time remote position suitable for a Middle+ level specialist.

Responsibilities

• Own and manage a portfolio of client accounts, ensuring high satisfaction and retention.
• Serve as the primary point of contact for customers after onboarding.
• Drive product adoption and ensure clients extract maximum value from the platform.
• Identify upsell and cross-sell opportunities aligned with client needs and business goals.
• Coordinate with product, support, and tech teams to resolve client requests efficiently.
• Conduct regular business reviews and performance check-ins with clients.
• Monitor usage metrics, client health indicators, and proactively mitigate churn risks.
• Gather client feedback and communicate insights internally to influence product improvements.
• Support contract renewals and commercial negotiations in collaboration with leadership.

Requirements

• 3+ years of experience in Account Management, Customer Success or B2B client-facing roles.
• Experience in fintech, credit scoring, risk analytics, fraud prevention or SaaS industries.
• Strong understanding of API-based products and data-driven solutions (technical literacy is important).
• Proven track record of retaining and growing enterprise or mid-market accounts.
• Excellent communication and presentation skills in English (B2+); Spanish is a plus.
• Strong analytical mindset with ability to interpret performance metrics and client data.
• Ability to manage multiple accounts in a fast-paced environment.
• Experience working with CRM systems (HubSpot, Salesforce, etc.).
• Proactive, ownership-driven and commercially minded.

What we offer

• Competitive salary based on experience
• Flexible working hours and remote cooperation
• Opportunities for career growth and skill development
• Paid vacation and benefits package