Intelswift is an AI-native customer communication platform — multi-channel messaging, voice AI agents, LLM-driven chatbots, and business intelligence — serving SaaS companies worldwide. Our stack: React, Node.js, Python, Java, MongoDB, Redis, Kafka, and LLM orchestration (LangChain, OpenAI, ElevenLabs).
We’re looking for a QA Engineer to own product quality end to end — from the testing process to automation. Playwright automation experience is required: we need an experienced person who can bring order first and move quickly toward automating validation.
What you’ll do:
— Build automation in Playwright using a page-object model; integrate tests into GitHub Actions as quality gates.
— Build and run the testing process: test cases, checklists, and bug reports in Jira.
— Analyze requirements, spot potential problems, and suggest solutions.
— Run functional and regression testing on critical flows (chat, handoff to a live agent, agent assignment, conversation resolution).
— Test REST APIs and microservices.
— Support releases and run release sign-off.
— Over time, cover more complex cases: contract checks, multi-customer and multi-role scenarios, and event-driven flows.
— Evaluate AI agent behavior — tone, helpfulness, and hallucinations.
What we expect:
— 3+ years of commercial testing experience.
— Required: hands-on automation experience with Playwright and the ability to build a page-object framework.
— Working JavaScript/TypeScript or Python for test code.
— Experience integrating tests into CI/CD (GitHub Actions or similar).
— Experience building QA processes from scratch.
— Manual and exploratory testing of web applications, with solid test-design skills.
— Experience testing REST APIs and microservices.
— Confident with Jira and a Git/PR workflow.
— Attention to detail and critical thinking.
— English — B2/C1, Ukrainian — C2.
Nice to have:
— Testing real-time features (WebSocket, live agent handoff).
— Experience testing SaaS where one product serves many client companies with role-based access.
— Experience with AI/LLM or voice agents.
— Docker for test environments.
What we offer:
— Full ownership of the QA function — build it your way.
— Direct impact on the quality of a product used by real customers.
— Work with modern AI/ML technologies — LLMs, voice agents, and RAG.
— Remote-first culture with async communication.
— Paid vacation, paid sick leave.
— Competitive compensation.