Zoho Integration Specialist

We are looking for a strong Technical Specialist to bring order to our Zoho ecosystem, automate cross-departmental processes, and connect Zoho with our own platform and external systems. You will be part of the engineering team, reporting to our Engineering Manager, and work closely with the CEO and department heads. This is a long-term internal role: you will own, document, and evolve the system - not a build-and-leave project. Documentation and knowledge transfer are part of the job.

Must have:
• Deep hands-on experience with Zoho CRM: Deluge functions, workflows, Blueprints, and the Zoho REST API.
• Experience integrating Zoho with external applications via REST API, webhooks, and OAuth - beyond native connectors.
• Practical experience designing around Zoho API limits and credits as an architectural constraint.
• Proven track record of building complex triggers, automations, and lead distribution logic.
• Ability to gather requirements independently and document as you go - there is currently no existing documentation.

Nice to have:
• Experience with other Zoho products (Desk, Campaigns, Analytics, SalesIQ, Meetings) - willingness to master the ecosystem matters more than a checklist.
• GoHighLevel (GHL) experience.
• Experience connecting third-party CRMs (HubSpot, Salesforce, ReSimpli).
• Genuine interest in AI tooling and automation.

What You Will Build and Solve in the First 90 Days:
• For Sales: rewrite event and trigger logic, and fix team capacity issues (e.g., preventing 10 meetings from dropping onto a single sales representative).
• For Marketing: complete the system health check for lead routing and transfer from the CRM.
• Document the current setup as you go - you will be the first person to map it.

After that:
• For Support: automated ticket intake responses and dynamic status updates by issue type.
• For HR: configure the Zoho suite for internal HR processes.
• Integrations: connect our CRM with our clients’ systems (HubSpot, Salesforce, GHL, ReSimpli).
• Innovation: implement an AI agent to analyze and evaluate sales team calls.

A Typical Workday:
• Working from a prioritized backlog, with a weekly sync with the Engineering Manager.
• Gathering requirements and documenting scope directly with department heads.
• Configuring Zoho, testing live integrations, and performing CRM health checks.
• Clear ownership boundary: the platform code stays with the engineering team - the Zoho/CRM contour is fully yours, with direct support from engineering on the platform side.

What you get:
• Full-time, fully remote. B2B contract - official, secure, and compliance-friendly.
• Full ownership of the Zoho/CRM ecosystem, high autonomy, zero bureaucracy.
• An Engineering Manager next to you - real technical challenges (real-time lead distribution, two-way CRM-platform sync), not ticket shuffling.
• A fast-growing company where your contributions have immediate visibility, with horizontal and vertical growth paths.