ServiceNow Administrator
Hey there!
It’s an amazing time to join Digicode as we continue empowering as many innovators as possible to change the world. We deliver outstanding technology consulting, R&D, design, and software development services in the USA, UK, and EU markets. This is where you come in.
We are looking for a ServiceNow Administrator to join our client`s team and support the day-to-day operation, maintenance, and continuous improvement of the ServiceNow platform.
In this role, you will work closely with business users, technical teams, and platform stakeholders to ensure smooth platform performance, resolve incidents, support end users, and contribute to ongoing optimization initiatives.
Responsibilities
- Provide day-to-day administration and support of the ServiceNow platform
- Manage incidents, service requests, and platform-related issues
- Investigate reported problems, perform root cause analysis, and coordinate resolution activities
- Monitor platform health, performance, and system stability
- Configure and maintain ServiceNow modules, forms, workflows, notifications, and user access
- Support platform upgrades, releases, and maintenance activities
- Collaborate with developers, business analysts, and stakeholders to deliver enhancements and improvements
- Create and maintain knowledge base articles, technical documentation, and user guides
- Troubleshoot integrations and coordinate with third-party vendors when required
- Ensure adherence to platform governance, security, and best practices
- Support end users by providing guidance, training, and issue resolution
- Participate in continuous improvement and process optimization initiatives
Requirements
- 2+ years of hands-on experience with ServiceNow administration or support
- Good understanding of ServiceNow platform architecture and core modules
- Experience working with Incident, Request, Change, Problem, and Knowledge Management processes
- Strong troubleshooting and analytical skills
- Experience managing users, groups, roles, and access controls
- Understanding of workflows, Flow Designer, Business Rules, and platform configurations
- Experience working with Jira, Confluence, or similar collaboration tools
- Ability to communicate effectively with technical and non-technical stakeholders
- Upper-Intermediate English or higher
Nice to Have
- ServiceNow Certified System Administrator (CSA)
- Experience supporting ITSM, CSM, HRSD, or CMDB modules
- Knowledge of JavaScript and ServiceNow scripting
- Experience with integrations and REST APIs
- Experience working in Agile environments
- Understanding of ITIL processes
What To Expect From Digicode?
🌎 Work from Anywhere: From an office, home, or travel continuously if that’s your thing. Everything we do is online. As long as you have the Internet and your travel nomad lifestyle doesn’t affect the work process (you meet all deadlines and are present at all the meetings), you’re all set.
💼 Professional Development: We offer great career development opportunities in a growing company, international work environment, paid language classes, conference and education budget, & internal 42 Community training.
🧘♂️ Work-life Balance: We provide employees with 18+ paid vacation days and paid sick leave, flexible schedule, medical insurance for employees and their children, monthly budget for things like a gym or pool membership.
🙌 Culture of Openness: We’re committed to fostering a community where everyone feels welcome, seen, and heard, with minimal bureaucracy, and a flat organization structure.
And, also, corporate gifts, corporate celebrations, free food & snacks, play & relax rooms for those who visit the office.
Did we catch your attention?
Join us on this exciting journey! We’re eager to grow and evolve together with you!
*By submitting your resume, you automatically agree to the storage and processing of your personal data in accordance with the current legislation of Ukraine. We guarantee confidentiality at all stages of cooperation