Product Manager (СRM)

We are looking for a Product Manager to join our product team and take ownership of our CRM ecosystem. In this role, you will define the CRM product vision, shape the long-term strategy, and deliver scalable solutions that drive operational excellence, improve customer experience, and support business growth.

You will work closely with Customer Support, Risk & Dealing, Business Development teams to design scalable processes, automate workflows, integrate external services, and enhance interactions with customers and partners. This is a high-impact product role combining strategic ownership, discovery, and hands-on execution across multiple business domains.

Responsibilities

Product Ownership & Roadmap:

• Own and manage the CRM product roadmap, ensuring it supports business priorities and operational needs
• Define product goals, prioritize initiatives, and deliver solutions that create measurable business impact
• Translate business needs into clear product requirements and actionable tasks for development
• Define and track key product metrics to evaluate performance and identify improvement opportunities

CRM Improvement & Process Optimization:

• Improve and develop CRM workflows for Customer Support, Risk & Dealing, and Business Development teams
• Analyze existing processes and identify opportunities to simplify, automate, and improve efficiency
• Collect and structure requirements from stakeholders
• Coordinate changes across teams and ensure smooth implementation of new features and processes

Automation & Integrations:

• Support automation of CRM processes to reduce manual work and improve operational efficiency
• Work on integration of external services and tools to improve CRM functionality and data flow
• Participate in implementing AI-based solutions to improve support and internal workflow

Cross-Functional Collaboration:

• Work closely with Engineering and business teams to deliver CRM improvements
• Align priorities with stakeholders and ensure clear communication across teams
• Participate in product discovery to understand user needs, pain points, and improvement opportunities

Requirements

• Proven experience as a Product Manager with a focus on CRM systems, internal platforms, operational tools, or workflow automation products
• Strong understanding of CRM systems, product architecture, and scalable system design principles
• Experience defining product strategy, roadmaps, and prioritization frameworks based on business impact
• Strong experience in product discovery, requirements gathering, and solution design
• Ability to work with data, metrics, and analytics to drive decision-making and measure success
• Experience working with APIs, integrations, and external systems
• Strong analytical thinking and structured problem-solving skills
• Excellent communication and stakeholder management abilities
• Experience in automation and workflow optimization is a plus
• Experience with AI-driven solutions or intelligent automation is a plus

• Bachelor’s degree in Finance, Economics, Computer Science, Engineering, or a related field

   

We offer

• Tax expenses coverage for private entrepreneurs in Ukraine
• Expert support and guidance for Ukrainian private entrepreneurs
• 20 paid vacation days per year
• 10 paid sick leave days per year
• Public holidays as per the company’s approved Public holiday list
• Medical insurance
• Opportunity to work remotely
• Professional education budget
• Language learning budget
• Wellness budget (gym membership, sports gear and related expenses)