Security Monitoring Officer (SMO)

Security Monitoring Officer (SMO) | GSOC | Full-time | Shift-based (24/7 rotation)

We are looking for a Security Monitoring Officer (Tier 1) to join a global Security Operations Center (GSOC).

This is a frontline role responsible for real-time security monitoring and first-level incident response across global sites.

🔹 Key responsibilities:

• Monitor live video feeds, access control systems, sensors, and device health via Verkada Command
• Acknowledge, triage, and classify security alerts within SLA timelines (P1 < 1 min, P4 < 15 min)
• Execute Tier 1 SOPs for low and medium severity incidents
• Escalate P1/P2 incidents to Tier 2 analysts
• Maintain accurate incident logs in the GSOC ticketing system
• Monitor device health and trigger auto-remediation for offline cameras/controllers
• Communicate with Site Security Liaisons during active incidents
• Perform structured shift handovers with complete incident updates

🔹 Requirements:

• 1–3 years of experience in CCTV, physical security monitoring, SOC/NOC, or similar operations environment
• Experience with video surveillance and access control systems (Verkada is a strong advantage)
• Strong English communication skills (written and spoken)
• Ability to stay focused and composed in high-pressure situations
• Willingness to work rotating shifts (nights, weekends, holidays)

🔹 Nice to have:

• Experience with ServiceNow, Jira, or similar ticketing systems
• Basic understanding of IP networking and camera connectivity
• Security certifications (SIA, CPP foundation level, etc.)