Python Engineer (Production Support)

About the role:

We’re looking for a hands-on Python Engineer to take ownership of production support for a B2B e-commerce platform.

This is not a feature development role - the focus is on support, troubleshooting, and system stability.

The role combines:

• ~60% hands-on ticket resolution
• ~40% coordination and client communication

You’ll be working closely with a distributed team and directly with the client.

What you’ll do:

• Resolve support tickets and production issues
• Investigate incidents and perform root cause analysis
• Make small fixes in the existing Django codebase
• Ensure system stability and reliability
• Help distribute and prioritize tickets within the team
• Support teammates when they are blocked
• Communicate with the client regarding issues and progress

 What we expect:

• 2+ years of experience with Python (Django)
• Understanding of Django ORM / APIs
• Working knowledge of SQL
• Experience with production support / troubleshooting
• English B2+ (you’ll communicate with the client)
• Strong communication skills and ownership

Important:

• English level B2+ and higher
• High level of ownership and accountability
• Ability to handle critical production incidents
• Stress resilience