Senior Account Manager

The Senior Account Manager will lead the account management team to ensure exceptional service delivery, client satisfaction, and revenue growth for the PaySaxas’ B2B clients. This role is responsible for setting strategic account management goals, fostering strong client relationships, and driving opportunities for upselling and cross-selling while maintaining high retention rates.

Key Responsibilities:

Strategic Leadership:

• Develop and execute strategies for managing and expanding relationships with key B2B clients.
• Define account management processes, best practices, and KPIs to measure success.
• Align the account management strategy with broader business goals, collaborating with Sales, Marketing, and Product teams.

Client Onboarding and Training:

• Oversee the onboarding process for new clients, ensuring a seamless transition and successful implementation of PaySaxas solutions.
• Provide product training and ongoing support to help clients maximize the value of the PaySaxas' offerings.

Team Leadership and Development:

• Build, mentor, and lead a high-performing team of account managers (at the moment no team yet).
• Set clear goals and performance metrics, providing regular coaching and feedback.
• Drive professional development within the team to enhance client engagement capabilities.

Client Relationship Management:

• Serve as an escalation point for key clients, ensuring high levels of satisfaction and timely resolution of issues.
• Partner with the sales and product teams to ensure client needs are met and exceeded.
• Build and maintain executive-level relationships with strategic clients.

Problem Solving and Escalations:

• Act as the first point of contact for client concerns, resolving issues in a timely and effective manner.
• Escalate complex issues to relevant teams and follow through to resolution.

Revenue Growth:

• Identify and drive upselling and cross-selling opportunities across the client base.
• Collaborate with the sales team to support contract renewals and expansion deals.
• Develop strategies to increase client adoption of products and services.

Operational Excellence:

• Maintain accurate records of client interactions, progress, and outcomes in the CRM system.
• Prepare and deliver regular account performance reports and business reviews.
• Optimize internal processes to improve efficiency and effectiveness of account management operations.
• Utilize data and analytics to measure performance and identify areas for improvement.

Reporting and Analytics:

• Monitor client health metrics and develop proactive strategies to mitigate churn risks.
• Deliver regular reports to senior leadership on client performance, satisfaction, and revenue growth.

• Analyze market trends and client feedback to inform business strategy.

   

Required Skills and Qualifications:

• 5+ years of experience in account management or client success roles, with at least 3 years in a leadership capacity, preferably in fintech, SaaS, or technology industries.
• Proven ability to manage and grow strategic B2B client relationships.
• Strong people management skills, including coaching and team development.
• Experience with CRM tools (e.g., Salesforce, HubSpot) and data-driven decision-making.
• Excellent negotiation, communication, and problem-solving skills.
• Ability to manage multiple stakeholders and priorities in a fast-paced environment.

• Fluent in English and Ukrainian/Russian (Additional languages will be considered as an advantage).

   

Good to have:

• Experience working with financial services or fintech clients.
• Understanding of regulatory frameworks in fintech or SaaS environments.
• Knowledge of client engagement and growth strategies in subscription-based business models.

We offer:

• Competitive compensation fixed in Euro;
• Performance-based bonuses;
• Full Remote work environment;
• Flexible working schedule;
• 20 business days of paid vacation;
• 100% salary during illness;
• Paid day-off on your Birthday and other family events;

• A collaborative and innovative team culture.

   

Recruitment process:

1. HR interview
2. Final interview
3. Job offer

We appreciate your and our time and try to make the process as convenient as possible for all parties.