Retention Manager

🚀 We’re Hiring: Retention Manager (Remote)

About Celtara

Celtara is a fast-growing e-commerce portfolio in the U.S. Health & Wellness space.
We build subscription-based brands focused on superfoods and nutritional products (gut health, immunity, metabolic wellness).

Our mission is simple: make wellness accessible, effective, and part of everyday life.

With rapid growth across our brands, we’re looking for a data-driven, proactive, and customer-obsessed Retention Manager to elevate our post-purchase experience and drive long-term customer value.
 

💡 Why This Role Matters

This role sits at the core of our growth engine.

You’ll own how we engage, retain, and grow our customer base — turning first-time buyers into loyal, repeat customers and brand advocates.

From lifecycle marketing to churn prevention, your work will directly impact revenue and customer lifetime value.
 

🔑 What You’ll Do
 

Retention Strategy

• Build and optimize retention, reactivation, and loyalty strategies
• Drive sustainable customer growth and repeat purchases
   

Lifecycle Marketing

• Own email, SMS, and push campaigns across the full customer journey
• From onboarding → engagement → reactivation
   

Segmentation & Personalization

• Develop advanced segmentation strategies
• Deliver highly personalized, timely messaging
   

Analytics & Optimization

• Track and improve key metrics: LTV, repeat rate, churn, AOV
• Run deep performance analysis and optimize continuously
   

Loyalty & Subscriptions

• Launch and scale loyalty and subscription programs
• Increase retention and customer advocacy
   

Cross-functional Collaboration

• Work closely with Product, Creative, and Analytics teams
• Align retention with acquisition and brand strategy
   

Testing & Experimentation

• Run A/B and multivariate tests
• Continuously improve messaging, timing, and performance
   

✅ What We’re Looking For

• 3+ years in Retention / CRM / Lifecycle Marketing (DTC or digital-first brands)
• Hands-on experience with tools like Klaviyo, Attentive, CDPs, loyalty platforms
• Strong understanding of LTV, churn, repeat rate, AOV
• Analytical mindset + experience with Google Analytics, Looker, or similar tools
• Excellent communication and project management skills
• Customer-first thinking and passion for building meaningful experiences
   

⭐ Nice to Have

• Experience in Health, Wellness, Supplements, or Nutrition brands
• Background in subscription or membership-based businesses
   

🎁 What We Offer

• 🌍 Fully remote - work from anywhere
• 💰 Competitive salary
• 🌐Opportunity to work with a dynamic, fast-growing team
• 🔥 Supportive and friendly team environment