Merchant Account Manager

About Us

At Peratera we believe in the future of digital commerce and the borderless economy. Our products are designed to make digital commerce friction-free, no matter where in the world you operate. The world has gone digital  and the businesses winning in it need payments infrastructure that keeps up.
 

Our platform combines a full-featured payment gateway with a digital wallet - giving merchants a single, powerful tool to accept payments, hold balances in multiple currencies, and pay out to customers and partners anywhere in the world. We serve some of the most demanding industries in digital commerce: iGaming operators, FX platforms, global e-commerce businesses, and fintech companies who need payments to just work.
 

We move fast, think commercially, and care deeply about the experience of every merchant on our platform - backed by our authorisation as an FCA-regulated Electronic Money Institution (FRN: 1023849).

Your Mission

As Merchant Account Manager, you’ll own the full lifecycle of Peratera’s merchant relationships - from onboarding and integration through to retention, upsell, and commercial growth. You’ll work with a portfolio of sophisticated B2B merchants in iGaming, FX, and e-commerce, serving as the link between their business needs and our internal Product, Tech, Finance, and Compliance teams.

What You’ll Do

• Serve as the primary contact for a portfolio of Peratera merchants across industries
• Run regular health-check calls: onboarding, integration, finance, compliance, and technical topics
• Monitor merchant activity and proactively flag risks, declines in processing volume, or satisfaction issues
• Lead merchants through onboarding, KYC, and integration to ensure a smooth go-live
• Coordinate with Tech and Product teams to resolve integration issues and answer technical queries
• Create and maintain onboarding documentation and merchant-facing materials
• Identify upsell and cross-sell opportunities within your merchant portfolio
• Analyse merchant payment performance: success rates, conversion, declined transactions, and recommend improvements
• Collaborate with the CPO on commercial priorities and merchant-specific strategies
• Own and drive merchant-reported issues end-to-end - from first contact to resolution.
• Work with Finance on billing, settlements, and reconciliation queries
• Ensure compliance and legal queries are handled in a timely and accurate manner

What We’re Looking For

• 3–5 years of experience in account management, customer success, or merchant management within a payments or fintech company
• Experience managing a B2B merchant portfolio - owning relationships, driving retention, and growing revenue
• Strong commercial mindset - comfortable identifying upsell and cross-sell opportunities and turning merchant conversations into business outcomes
• Comfortable working with payment data: success rates, conversion, decline reasons - and turning insights into action
• Deep understanding of online payments: processing flows, settlement, chargebacks, and reconciliation
• Strong communicator - able to handle technical, financial, and commercial conversations with equal confidence
• Highly organised and proactive - able to manage a large portfolio without letting things slip
• Fluent English is required (experience working with CIS or Eastern European merchants is a strong advantage)
   

Nice To Have

• Experience with distributed, multi-provider payment platforms
• Familiarity with merchant integration use cases
• Understanding of async flows (callbacks, polling, retries) is a plus

What You’ll Get

• Competitive, market-aligned compensation
• Opportunity to work on a high-impact product with real-world scale
• Modern tech environment and engineering-driven culture
• International, distributed team with a collaborative mindset
• Remote-friendly setup with flexible working hours
• Supportive team culture focused on knowledge sharing and ownership

Sounds like a match? Send us your CV - we’re excited to get to know you.