Trainee Account Manager

Do you want to start your career as a skilled Account Manager?

Join our IT outsourcing company and learn how to build strong client relationships, understand business needs, and deliver value through effective communication. If you’re excited about working in a dynamic environment and growing into a client-facing role, we’d love to have you on our team!

Take the first step toward a bright future with us!

Requirements:

- Basic understanding of IT services and software development lifecycle (SDLC);
- Understanding of Agile methodologies (Scrum, Kanban) is a plus;
Experience or familiarity with CRM/task-tracking tools (Jira, Trello, etc.);
- Strong communication and interpersonal skills;
- English level: Advanced or Fluent (a must-have);
 

Traffic Light Problem-Solving Approach:

🔴 Red: You can identify critical issues that require immediate escalation.

🟡 Yellow: You recognize situations that need clarification or discussion with the team or client.

🟢 Green: You are able to independently find solutions using available resources (Google, AI tools, documentation).

You are:

- Client-oriented: You understand that your main goal is to build long-term relationships and deliver value to clients.

- Structured: You can follow established processes and keep information organized.

- A strong communicator: You can clearly present ideas, summarize discussions, and avoid misunderstandings.

- Empathetic: You can read the room and understand client needs, expectations, and concerns.

- Financially aware: You have a basic understanding of how project budgets work and why managing expectations is important.

- Adaptable: You can quickly adjust to changing client needs and priorities.

- Quick learner: You absorb new information fast and are eager to grow in a client-facing role.

- Detail-oriented: You pay attention to details and ensure clear and transparent communication with clients and the team.

Will be a plus:

- Experience in customer support, sales, or client-facing roles;
- Experience in IT outsourcing/outstaffing companies;
- Basic knowledge of roles in IT (PM, QA, Dev, BA, etc.);
- Completed courses in Account Management, Sales, or IT-related fields.

Responsibilities:

- Assist in managing client relationships and communication;
- Support senior Account Managers in daily operations;
- Participate in client meetings, demos, and status calls;
- Help manage client expectations and ensure satisfaction;
- Track project progress together with delivery teams;
- Prepare reports, updates, and documentation;
- Identify potential risks or issues and communicate them in time;
- Ensure smooth communication between clients and internal teams.

What you’ll get:

- Flat hierarchies and short decision paths, openness to new ideas;
- Flexible working schedule;
- Reimbursement for professional certification;
- Annual paid vacation — 18 working days;
- Paid sick leave — 10 working days;
- English speaking club;
- IT club card — applicable to the Lviv region;
- Sport classes compensation;
- Comfortable office locations or remote work.