Head of Call Center

An international company is looking for Head of Telesales to strengthen the team that works with the African markets. Our company is a team of ambitious and creative professionals who are constantly developing and achieving high results. You can become a part of our team.

Our expectations:

◉ Leadership qualities, experience in managing an international team, communication skills;
◉ Skills in building and optimizing telephone sales processes;
◉ Ability to analyze and improve the sales funnel, conduct A/B tests;
◉ Skills in working with KPIs and reporting;
◉ Fluent English;
◉ Experience in a managerial position in the call center team - from 1 year.

Will be a plus:

◉ Experience in betting or casinos;
◉ Experience working with the African market.

What you will be doing:

◉ Managing the telesales team, setting goals and monitoring their implementation;
◉ Developing sales strategies, ensuring the growth of key metrics;
◉ Analysis of the team's work, training and development of employees;
◉ Monitoring the KPI of each manager;
◉ Optimization of scripts and call strategy;
◉ Communication with local Heads of Telesales;
◉ Participation in the process of hiring new employees;
◉ Drawing up and monitoring the implementation of a monthly telesales conversion plan.

We offer:

◉ Remote work with a stable schedule;
◉ Vacation - 20 working days;
◉ 5 days of paid sick leave;
◉ Competitive salary and the possibility of career growth;
◉ Full support and resources to complete tasks;
◉ Work in a friendly team, where everyone is an expert in his sphere and ready to help.

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