Head of VIP

This is a new iGaming project launching on a proprietary in-house platform developed by a team with deep expertise in iGaming.

The platform was built by a team with nearly 10 years of hands-on experience in iGaming operations, including working with solutions such as SoftSwiss and other platforms. After years of using ready-made solutions, the team developed its own platform and is now launching a new brand on top of it.

We are looking for an experienced Head of VIP to build and lead a high-performing team of VIP Managers, maximize LTV of key clients, and elevate service standards across the VIP segment.

WHAT YOU’LL DO:

• Strong leadership and team management skills.
• Deep analytical skills with a focus on financial and performance metrics (LTV, Churn, NGR).
• Experience in building and optimizing processes (onboarding, escalation, communication flows).
• Ability to motivate, develop, and coach a team.
• Proactive approach to problem-solving and decision-making.
• High level of stress resistance and conflict resolution skills.
• Understanding of high-roller client behavior.

WHAT WE EXPECT FROM YOU:

• Build and manage a team of VIP Managers (hiring, training, motivation, performance evaluation).
• Define, implement, and monitor team KPIs (Retention Rate, LTV, deposit activity, NGR per VIP).
• Analyze VIP segment performance and prepare regular reports for management.
• Optimize and standardize VIP client service processes (communication, escalation, conflict resolution).
• Develop and implement retention and growth strategies for high-roller players.
• Collaborate closely with Marketing, Product, Analytics, and Finance teams to achieve business goals.
• Work directly with key and high-priority VIP clients.
• Manage and control the budget for bonuses and VIP events.

WHAT WE OFFER:

• 28 business days of paid off.
• Flexible hours and the possibility to work remotely.
• Medical insurance and mental health care.
• Compensation for courses, trainings.
• English classes and speaking clubs.
• Internal library, educational events.
• Outstanding corporate parties, teambuildings.

YOUR JOURNEY WITH US:

• Step 1: Pre-screen.
• Step 2: Test task.
• Step 3: Interview.
• Step 4: Final interview.
• Step 5: Reference check.
• Step 6: Job Offer!