Senior Account Manager

We are looking for an experienced and commercially strong Senior Account Manager to join our team and take ownership of strategic merchant relationships within the fintech / payments space.

This role is focused on managing and growing existing B2B merchant accounts, supporting merchant performance, expanding payment solutions, and acting as a key partner for clients across operational, commercial, and strategic matters.

 The ideal candidate has a strong background in account management within PSP / acquiring / payment environments, understands the logic of high-risk industries, and is comfortable working in a fast-paced, cross-functional international environment.

Requirements

 We are looking for someone who has:

• 4+ years of experience in Account Management / Partnerships / Merchant Success

within fintech / PSP / acquiring / payments

• Strong hands-on experience working with high-risk industries, such as:
• gambling
• betting
• forex
• Solid understanding of:
• payment processing
• APMs
• card acquiring
• payment flows
• Proven experience managing B2B clients and strategic merchant accounts
• Strong commercial mindset and client-facing communication skills
• Ability to manage multiple stakeholders and internal teams simultaneously
• High level of ownership, accountability, and business maturity
• Fluent English (written and spoken, Upper-Intermediate+ / Advanced)

Will Be a Strong Advantage

• Experience in international payment environments
• Experience working with multi-GEO merchants
• Strong understanding of payment optimization and merchant performance drivers
• Experience in fast-paced, scaling fintech or startup environments

What We Expect in This Role

The successful candidate will be someone who:

• builds strong and trusted merchant relationships
• understands both commercial and operational aspects of client success
• can work independently and drive accounts forward
• proactively solves issues rather than only reacting to them
• understands the realities of high-risk payments
• is able to combine client partnership, commercial thinking, and execution.

Responsibilities

Account Management & Client Relations

• Manage and develop relationships with assigned B2B merchant accounts
• Take ownership of strategic merchants transferred from the Sales team
• Build long-term partnerships and act as the main point of contact for merchants
• Maintain regular communication with clients through written and verbal channels
• Ensure a high level of client satisfaction, trust, and partnership quality

Merchant Growth & Payment Optimization

• Identify merchant needs and offer relevant solutions from the company’s payment product portfolio
• Support merchant growth by launching new payment methods, improving setups, and expanding into new GEOs
• Develop and drive growth plans for key merchant accounts
• Proactively identify areas for commercial and operational improvement

Performance Monitoring

• Monitor key payment performance metrics, including:
• transaction volume
• conversion rates
• payment performance indicators
• Analyze merchant performance and identify opportunities for optimization
• Work with internal teams to improve account efficiency and payment results

Operational Coordination

• Coordinate merchant onboarding and payment solution launches
• Ensure smooth cross-functional cooperation with:
• Tech
• Support
• Risk
• Compliance
• Finance
• Legal
• Handle complex client escalations and ensure timely resolution
• Maintain strong operational control over merchant-related processes

 Commercial Development

• Prepare commercial proposals and support negotiations with existing merchants
• Identify upsell and cross-sell opportunities within existing accounts
• Contribute to merchant retention and long-term revenue growth
• Support the company’s commercial strategy through strong account ownership