Developer Experience Manager $$

Lemon.io is a marketplace connecting startups with vetted remote developers. We work closely with both sides — customers and developers — to ensure successful, long-term collaborations. Our goal is to provide developers with clear processes, support, and a smooth experience while working on projects, and to help startups quickly find high-quality talent.

About the Role

We are looking for a Developer Experience Manager to support developers during active projects. You will be the main point of contact, helping them navigate operational processes, resolve issues, and ensure everything runs smoothly. This is a highly operational, communication-heavy role that requires structure, clarity, and ownership.

What You’ll Do

• Developer Support: act as the primary contact for developers during active engagements, respond to developer questions and requests in a timely and structured way, and ensure no requests are lost or unresolved.
• Reporting & Timesheets: monitor submission of developer reports, follow up on missing or late reports, help developers resolve reporting issues, and ensure reports are complete before payment processing.
• Payments & Coordination: answer developer questions about payments and invoices, coordinate with finance on payment-related issues, and help developers understand payment processes and timelines.
• Operational Requests: handle a variety of developer requests, including hours logging, rate change coordination, profile updates, referrals, and opt-out questions.
• Engagement Support: help developers navigate how work is structured at Lemon.io, clarify expectations and processes, and remove operational blockers.
• Feedback & Exit Processes: share structured feedback with developers when needed, support opt-out flows, and ensure clean closure of engagements.

How We Work

• All requests are handled through a structured ticketing system
• Communication is clear, consistent, and process-driven
• Collaborate with Customer Support, Account Managers, Finance, and the Talent team to ensure smooth operations

What We’re Looking For

Must-have:

• Strong written English and excellent communication skills
• Ability to structure and prioritize multiple requests
• High attention to detail

Nice to have:

• Experience in support, operations, or customer success
• Experience working with developers or in a marketplace environment
• Familiarity with CRM or ticketing tools (HubSpot, Intercom, etc.)

What Success Looks Like

• Developers feel supported and informed
• Operational processes (reporting, payments) run smoothly
• Issues are resolved quickly and clearly
• No requests fall through the cracks

Why Join Us

• A healthy culture: Open, direct communication and a non-toxic environment (eNPS of 82!).
• Impactful work: We automate the boring stuff so you can focus on meaningful recruiting and human connections.
• The Package: Competitive USD salary, 28 days of vacation, and 7 sick days.
• Freedom: Fully remote with flexible hours (and a Kyiv office for offline meetups).
• Perks that matter: Annual reimbursements for health, self-development, travel, home office, and mental wellness.
• Logistics: Support with Ukrainian PE maintenance.