Support agent $

💻 About the Role

We’re looking for motivated Support Agents to join our team and provide top-quality assistance for international iGaming projects. If you’re customer-focused, detail-oriented, and ready to grow in a dynamic environment, this could be the role for you!

📝 Key Responsibilities

• Manage chat and ticket support across platforms.
• Set the right tone and actively engage on the community forum.
• Handle pending withdrawals in coordination with the Payment team.
• Process loyalty program requests. 
• Manage KYC verification inquiries and collaborate with the Anti-Fraud team.
• Follow internal procedures and work toward KPI targets. 

👨‍🔬 Requirements

• English B2 (both written and spoken). 
• 1+ year experience in online gambling, understanding of the market.
• Familiarity with ticketing systems (Zendesk, LiveChat, or similar).
• Flexibility to work in a fast-paced environment with night shifts. 

🎁 What We Offer

• Competitive salary. 
• Exciting technical challenges and complex tasks that help you grow.
• A strong senior+ team to collaborate with and learn from. 
• Minimal bureaucracy — maximum impact. 
• Flexible processes, quick decisions. 
• Remote-first approach: work from wherever you want (or come to the office). Investment in learning: internal knowledge sessions, external courses, certifications. 
• Work-life balance: no overtime, no micromanagement. 
• Modern equipment: MacBook, Starlink, PowerBank — everything needed for productivity. 
• Parental bonuses and support for newborn children. 
• Many other internal perks that are better shown than described. 

🌟 Why us?

We keep up with technology and best practices. We create our own social gaming projects in crypto, blockchain, and finance.