COO / Head of Strategy / Systems Architect $$$

Lime Vizio
Product: High-volume e-commerce (US / Canada)
Format: Remote, full-time
Timezone: Los Angeles time (PST / PT)

About the role

We are looking for a COO who owns operations and profit, not just processes.

This role is about turning a complex, high-volume eCommerce business into a predictable, scalable, and margin-driven system.

You will be responsible for fixing operational inefficiencies, structuring execution, improving unit economics, and building systems that scale without chaos.

Responsibilities

• Own end-to-end operations across the business
• Drive EBITDA growth and improve unit economics
• Reduce cost per order, refunds, cancellations, and inefficiencies
• Redesign core operational flows (order → routing → fulfillment → resolution)
• Build structured systems, ownership, KPIs, and SLAs
• Replace manual work with automation and AI-driven workflows
• Improve execution stability and fulfillment predictability
• Scale operations 2×+ without proportional cost increase
• Work directly with CEO on priorities, trade-offs, and execution

Requirements

• Strong eCommerce experience is mandatory (high-volume operations)
• 8+ years in COO / operations / systems / strategy roles
• Proven experience scaling operations 2×+
• Strong understanding of unit economics and profitability drivers
• Experience building and optimizing systems (not just managing teams)
• Hands-on experience with automation and AI tools
• Experience with remote/distributed teams
• Ownership mindset and strong decision-making ability

Not a fit if

• you’ve never worked with high-volume eCommerce
• you can’t explain unit economics clearly
• you manage processes but don’t fix systems
• you avoid ownership or decision-making
• you rely on manual work instead of building systems

Nice to have

• Marketplace / aggregator model experience
• Experience managing peak seasons (Valentine’s Day, etc.)
• BI / dashboards / financial modeling
• Experience scaling vendor networks

What we offer

• Remote, long-term cooperation
• Direct impact on revenue and profitability
• Full ownership of operations
• Fast decision-making, low bureaucracy
• Opportunity to rebuild and scale systems

Required skills

• Operations Management — 5+ years
• eCommerce — 3+ years
• Unit Economics — 3+ years
• Process Optimization — 5+ years
• Automation / AI — 2+ years

Language

• English — B2+ (Upper-Intermediate or higher)

About Lime Vizio

Lime Vizio is a product-driven e-commerce company operating in the floral and gifting industry across the United States and Canada.

We build and manage high-volume platforms that connect customers with local florists and delivery partners. Our focus is on conversion, operational efficiency, and reliable execution — especially during time-sensitive moments like Valentine’s Day and Mother’s Day.

We operate as a remote-first team with strong ownership, data-driven decisions, and clear accountability.